Senior Author Trainer & Manager

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About The Role

We are looking for a Senior Author Trainer & Manager to lead training strategy, champion pedagogical excellence, and drive accessibility across our authoring community. This is a high-impact role that blends instructional design, people management, and cross-functional collaboration — ideal for someone who is equally comfortable facilitating a workshop, working closely with the prototyping team, and influencing product priorities in a leadership meeting.

Responsibilities

• Training & Continuing Development
  • Plan, facilitate, and continuously improve Author Workshops and a multi-tiered training curriculum (L1–5) for new authors and Content Technology Developers (CTDs)
  • Manage the transition to a new authoring environment, including communication, roll out, training, and updating documentation
  • Coordinate and conduct training on AI usage across Courseware as needed
  • Deliver specialized training programs including Rev1 training, Train-the-Trainer series, alt text training, and assessments training
  • Champion AI adoption by facilitating training on new tools and workflows, driving awareness, and building team confidence
  • Maintain and update the Authoring Guide to reflect current best practices
  • Schedule and facilitate peer reviews, oversee the book club program, and manage the Tuesday Tips series
  • Plan and deliver or oversee New Markets trainings and occasional one-off trainings for sales representatives
• Pedagogy
  • Work with pedagogy subject matter experts to evaluate how new tools and activities align with best instructional practices
  • Advise authors and CTDs on pedagogy implementation and answer related questions
  • Act as the primary point of contact for author questions on AI integration in content development
• Accessibility
  • Own and advance the organization's content accessibility program, including tracking outstanding alt text and coordinating reviews
  • Identify and remediate non-alt text accessibility gaps across titles
  • Respond to content-related customer questions about accessibility
  • Facilitate the monthly Accessibility Work Group and participate in Wiley Accessibility Guild meetings
  • Advocate internally for accessibility features on the platform and stay current on evolving regulations
• New Features & Tools
  • Own and maintain the Airtable database, including prioritization, automations, and updates
  • Communicate new feature requests clearly and gather additional information to support prioritization
  • Lead monthly prioritization and developer update meetings
  • Participate in bi-weekly Content/Product meetings to inform product roadmap decisions
  • Contribute to ongoing process improvement efforts
• Collaboration & Leadership
  • Collaborate regularly with the product and platform team
  • Represent the Training and Authoring function at leadership meetings as needed
  • Demonstrate executive presence through productive engagement, inspiration, and composure under pressure

Requirements

• Proven experience in instructional design, author training, or a similar learning & development role, ideally within publishing or content technology
• Strong people management skills with experience leading and developing direct reports
• Deep familiarity with accessibility standards and a genuine commitment to inclusive content practices
• Comfort with tools like Airtable and the ability to manage data systems independently
• Excellent communication and facilitation skills, with the ability to translate complex topics for diverse audiences
• A collaborative, calm, and influential presence in cross-functional settings

Benefits

• Meeting-free Friday afternoons for focused work and professional development
• Robust employee programming to foster community, learning, and growth
• Comprehensive benefits package

Pay

The salary range for this role in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain is 118,600.00 USD to 173,933.33 USD. The ultimate salary will be set based on non-discriminatory factors including geographic location, skills, and competencies.