Senior Audio/Video - AV Conferencing Engineer

About the role

The Field Services Audio Video Conferencing Engineer is responsible for designing, implementing, and maintaining enterprise-grade audio and video conferencing solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless communication experiences through proactive monitoring, troubleshooting, and optimization of AV systems.

Responsibilities

• Design and configure AV systems including microphones, speakers, cameras, displays, and control systems.
• Ensure compatibility with IT infrastructure and networking standards.
• Prepare documentation for AV layouts, wiring diagrams, and system configurations.
• Install and commission AV hardware and software in conference rooms and collaboration spaces.
• Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens).
• Perform device resets and firmware updates as needed.
• Provide real-time technical support for video conferencing sessions and live events.
• Maintain hotline support for AV-related incidents and ServiceNow requests.
• Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems.
• Conduct routine health checks on AV systems including microphones, cameras, and displays.
• Maintain AV inventory and update user guides and SOPs.
• Ensure compliance with organizational security and operational standards.
• Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing.
• Engage with stakeholders to understand their needs and provide tailored IT solutions.
• Monitor system performance and implement improvements to enhance efficiency and reliability.
• Stay updated with the latest technology trends to drive innovation and continuous improvement.

Requirements

Required certifications: ITIL Certification.

Skills

• 8+ years of strong experience on: Audio Conferencing, Video Conferencing, MS Teams Collaboration Suite, Zooms Collaboration Suite, Customer Interfacing Skills, AV Hardware’s Troubleshooting, ITIL Framework Configuration & Setup of AV Infra (Microphones, Speakers, Cameras, Displays, & Control systems).

Competencies

• Ownership and Accountability
• Autonomy
• High Level of Integrity
• Clear Communication
• Creative Problem Solver

Pay

The annual salary for the position is between $80,000/year - $90,000/year and depends on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan