Senior Athlete Services Specialist

About the role

The Athlete Services Specialist drives the operational engine behind On’s regional and global athlete ecosystem. By streamlining seeding logistics, product forecasting, on‑site event experiences, and administrative workflows, this role ensures world‑class athletes receive seamless support. The strategic purpose is to eliminate operational friction for athletes and Athlete Managers, elevating On’s reputation as the most athlete‑centric brand in sports. The role reports to Lisa Kroth on the Athlete Strategy & Partnership team.

Responsibilities

• Manage RPA inputs and end‑to‑end tracking for seeding, kit drops, and product orders, partnering with Demand Planners and the EMEA counterpart on demand forecasting.
• Coordinate and deliver white‑glove operational and logistical support for high‑priority gatherings, key events, and the annual regional Athlete Summit.
• Oversee on‑site event logistics, including nutrition, shelter, ground transportation, and coordinate personalized athlete gifting and milestone initiatives.
• Facilitate smooth athlete transitions into On’s ecosystem by managing dedicated onboarding support and event‑based communication channels.
• Proactively track the master athlete calendar and travel schedules to align athlete product needs with cross‑functional product timelines.
• Execute administrative excellence by managing prompt invoice processing and financial coordination for athletes and external vendors.

Requirements

• Professional experience in logistics, supply chain, or operations with a strong understanding of order‑entry workflows, product forecasting, and inventory tracking.
• Hands‑on experience with ERP/RPA systems (e.g., Microsoft Dynamics) and data‑management tools.
• Proven track record in event planning, on‑site execution, and delivering high‑touch hospitality for elite talent, partners, or corporate events.
• Exceptional cross‑functional collaboration skills, able to navigate regional and global matrix structures across product, marketing, and finance.
• An athlete‑first mindset, demonstrating high empathy, adaptability, professionalism, and discretion when dealing with high‑profile individuals and confidential matters.

Attributes of a Successful Candidate

• Logistics & Order Management Proficiency: Skilled in RPA systems, Microsoft Dynamics, order‑entry workflows, and product forecasting to manage inventory efficiently.
• Event & Hospitality Execution: Expert in event planning and on‑site hospitality, ensuring seamless operations and premium experiences.
• Cross‑Functional Collaboration: Highly effective at connecting teams (product, marketing, finance) within global and regional matrix structures.
• Athlete‑First Mindset & Discretion: Empathetic, detail‑oriented, and highly adaptable, maintaining strict confidentiality while serving elite athletes.

What We Offer

• A growth‑focused environment that provides tools for holistic development—physical, mental, and professional.
• Access to personal self‑care resources for both physical and mental well‑being.
• A supportive, team‑oriented atmosphere that encourages learning, exploration, and innovation.
• Commitment to an inclusive, fair workplace where recruitment, advancement, and retention decisions are free of discrimination.