Senior Associate, TPA Relationship Management

Key Responsibilities

• Monitor day-to-day TPA performance, ensuring adherence to SLAs, important metrics, and quality standards across fund accounting, reporting, investor services, and operations.
• Partner with Operations and Product teams to build, refine, and track SLA/benchmark frameworks to measure performance objectively.
• Assess operational risk, evaluate trade-offs, and raise issues appropriately to ensure timely resolution and alignment with governance standards.
• Act as a primary contact for TPAs, encouraging strong working relationships that support accountability, transparency, and continuous improvement.
• Manage change requests with TPAs and coordinate implementation across internal and external collaborators.
• Consolidate business needs to scale service provider capabilities and improve efficiency across the enterprise.
• Find opportunities to enhance operational processes, improve accuracy, and reduce cycle times.
• Participate in central initiatives and ad-hoc projects that support the team's mission and broader organizational goals.
• Leverage data, technology, and analytics tools to optimize workflow and support decision-making.

Qualifications & Experience

• Extensive fund administration knowledge, preferably in private markets (private equity, private credit, real assets, or fund-of-funds).
• Extensive TPA oversight experience, including performance monitoring, SLA/benchmark management, and vendor relationship building.
• Outstanding ability to prioritize various tasks effectively in a fast-paced environment.
• Strong collaborator engagement skills, capable of building positive relationships at all levels of the organization.
• Strong verbal and written communication skills, with the ability to explain complex operational topics clearly and succinctly.
• Prominent collaborator engagement skills, capable of building positive relationships at all levels of the organization.
• Proven ability to collaborate cross-functionally and influence outcomes without direct authority.
• A strategic problem solver with hands-on problem-solving skills and a dedication to operational excellence.
• Proactive approach to identifying and applying industry guidelines to drive efficiency and scale.
• Preferred Bachelor’s degree in business, finance, accounting, or related field, or equivalent experience.
• Preferable MBA, accounting qualification, or other advanced credentials.
• Experience: 5–8 years of experience in fund administration, investment operations, or operational roles involving direct client interaction, preferably within private markets.

Pay

Base Salary Range: $110,000.00 - $120,000.00

This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance. In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs.

Please note the posted ranges do not apply outside the U.S. and should not be converted to other currencies as a proxy for compensation in other countries.