Director, TPA Relationship Management

About the role

The Senior Manager, TPA Relationship Management oversees operational integrity, governance, and strategic direction of investment products handled by third-party administrators (TPAs). This role serves as the primary point of contact for TPAs and essential internal contributors, ensuring outstanding service delivery, scalable operations, and robust control frameworks.

Responsibilities

• Lead the strategic oversight of TPAs, ensuring operational excellence, robust governance, and alignment with evolving business needs.
• Create, deploy, and oversee Service Level Agreements (SLAs), essential indicators, and governance frameworks, ensuring internal teams and administrators meet rigorous performance standards.
• Serve as a senior point of contact for critical issues, navigating complex operational challenges and ensuring timely, high-quality resolution.
• Influence strategic decision-making by assessing operational risks, process gaps, and cross-product dependencies, and recommend enterprise-level solutions.
• Champion operational scalability, consolidate business requirements, and craft leverage opportunities across internal and external service providers.
• Partner closely with Product, Technology, Legal, Operations, and Client Service to implement new product structures, operational improvements, and service-provider transformations.
• Lead change-management initiatives associated with system upgrades, regulatory requirements, and operating-model shifts across global business lines.
• Improve global consistency and guidelines for TPA oversight, impacting both Wealth and Institutional businesses.
• Represent Operations in central initiatives, providing thought leadership on future-state capabilities, automation, and control frameworks.

Requirements

• Over 10 years of senior operational leadership experience in investment management, alternatives, private markets, or fund administration.
• Expert-level understanding of fund accounting, investor servicing, and NAV governance, ideally across multiple product structures.
• Demonstrated success leading and influencing senior collaborators at TPAs, custodians, and internal leadership teams.
• Strategic problem-solving ability, with a track record of crafting scalable operating models and driving process transformation.
• Outstanding communication skills and executive presence, demonstrating the ability to align diverse groups around common goals.
• Strong control orientation and risk-management outlook, with experience building governance frameworks and remediating complex issues.
• Hightly organized, focused, and decisive, capable of handling several simultaneous priorities in a global, fast-paced environment.
• A collaborative leadership style, encouraging trust, accountability, and partnership across functions and geographies.

Qualifications

• Bachelor’s degree in business management, finance, or accounting, or equivalent experience; MBA or CPA a plus but not required.
• Significant background in TPA oversight, investment operations, fund administration, or operational leadership within an alternatives manager or asset servicer.

Skills

• Operational Knowledge: Deep grasp of full operational workflows, particularly concerning third-party administrators (TPAs), along with the capability to evaluate and handle cross-functional operational trade-offs.
• Relationship Management Skills: Established talent for handling and fostering strong professional relationships with third-party vendors, guaranteeing adherence to SLAs and critical metrics while solving any performance problems.
• Problem-Solving and Critical Issue Management: Skilled in resolving complex operational issues, bringing up critical issues when necessary, and taking proactive steps to prevent future challenges.
• Performance Monitoring and Accountability: Experience in tracking and assessing operational performance against key indicators, ensuring that both internal teams and TPAs meet or surpass established benchmarks.

Benefits

• Base Salary Range: $145,000.00 - $155,000.00 USD
• Discretionary Annual Bonus: Determined based on individual and overall firm performance.
• Total Compensation: May include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs.

Pay

• Base Salary Range: $145,000.00 - $155,000.00 USD

Schedule

• This role is eligible for a hybrid work arrangement with 18 remote workdays per quarter.