Senior Associate, Strategic Initiatives and Solutions

Job Responsibilities

• Support the integration of customer experience principles into strategy development, roadmap planning, and execution
• Translate customer insights into clear problem statements, requirements, and actionable solution ideas using a product owner mindset
• Contribute to projects that address business priorities and evolving customer needs
• Build working knowledge of the card and financial services landscape to inform recommendations
• Gather, synthesize, and summarize customer insights using analytics, including AI-enabled tools, sentiment analysis, and journey analytics
• Monitor and report on initiative outcomes, using data to refine approach and improve impact
• Partner with cross-functional teams to support efficient delivery of solutions from concept through implementation
• Communicate findings, trade-offs, and recommendations clearly to stakeholders
• Navigate ambiguity by staying organized, learning quickly, and adjusting priorities as needed

Required Qualifications, Capabilities, and Skills

• Bachelor's degree
• Minimum 5 years of experience in customer experience, strategy, analytics, or a related field within financial services, cards, or a data-driven industry
• Experience supporting cross-functional projects in a highly collaborative environment
• Proficiency with analytics and insight generation, including experience with AI-enabled tools, sentiment analysis, or journey analytics
• Strong problem-solving skills with attention to detail and follow-through
• Strong written and verbal communication skills, including comfort engaging stakeholders
• Ability to learn quickly, manage multiple priorities, and adapt to change

About the Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.