Senior Associate, ServiceNow - ITSM

Responsibilities

• Lead development and implementation of ServiceNow solutions including configuration and workflow design and implementation
• Run the design of ServiceNow foundation set-up, applications and integration specifications
• Support clients in adopting ServiceNow governance, Software Development Life Cycle (SDLC), migration and testing best practices
• Prepare client facing and internal deliverables that are technology related
• Manage and facilitate development of client deliverables, executive summary read-outs and detail fact-based analyses as well as collaborate with diverse onshore/offshore teammates on the SDLC development process and agile methodologies
• Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders as well as working as part of a team to implement solutions in an Agile-SCRUM framework by writing epics and user stories

Qualifications

• Minimum three years of recent experience with ServiceNow or other Case Management, Knowledge Management Applications
• Bachelors degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience
• Full life cycle Service delivery implementation experience with large complex client delivery
• Strong understanding of ServiceNow functions, processes and best practices
• Experience with web technologies (XML, HTML, JavaScript, and Web Services) and working in a SaaS environment
• Excellent communication skills, both written and verbal
• Ability to travel as needed

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.