Senior Associate, ServiceNow - Certified System Administrator

Responsibilities

• Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM
• Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Provide ServiceNow development standards and review of content provided by extended development teams to ensure with those standards
• Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes

Qualifications

• Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
• Bachelor's degree from an accredited college/university or a minimum eight year equivalent work experience
• Completion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA)
• Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements
• Able to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform

Benefits

Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.