Senior Associate Revenue

About the Role

Supports all aspects of revenue and accounts receivable, ensuring all deadlines are met with the highest degree of accuracy. Ability to work independently with minimal supervision and exercise judgement with customers and employees regarding invoice processing and reconciliations.

Responsibilities

• Responsible for customized billing.
• Ensures compliance with customer billing requirements on processed invoices.
• Contacts customers to request payment of delinquent accounts.
• Confers with customers regarding terms of sales, service, or work agreements, billing questions, procedural issues, or other concerns.
• Records information about financial status of customers and status of collection efforts.
• Prepares collections and aging reports.
• Reviews, records, and reconciles payments and amounts paid to customer’s account.
• Researches customer claims of invoice payment and/or discrepancies.
• Coordinates customer requests for invoice copies with accounting support staff.
• Interfaces with appropriate departments or customer representatives to secure proper payment approvals.
• Oversees maintenance of accounts receivable files and records.
• Makes recommendations for process improvement and efficiencies.
• Prepares and reviews revenue reports; reviews and reconciles periodic reports to maintain current reconciliation status for billing and collection associated accounts.
• Assists with monthly closings.
• Assists with related special projects as required.

Requirements

• Associate degree (A.A.) or equivalent and a minimum of three to five years related experience, or equivalent combination of education and experience.
• Proficient in MS Office (strong knowledge of Excel required), Oracle (preferred).
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Acute attention to detail.
• Excellent written and verbal communication skills.
• Ability to prepare ad hoc reports and business correspondence with little notice.
• Strong organizational, problem-solving, and analytical skills; able to manage time as this position will work independently.
• Ability to identify, discern, and make appropriate decisions on executing payables/receivables and appropriate escalation to Accounting Manager.

Skills

• Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Physical Demands

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.

Benefits

• Health Coverage: Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSAs offered for health and dependent care to increase tax savings.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off and Holiday Pay.
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election).
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage.
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives.