Senior Associate, Quality (Technical Training)

About the role

L3Harris is seeking a Senior Associate, Quality (Technical Training) to join our Greenville, Texas team. This position supports the deployment and administration of Technical Training programs and Learning Management System (LMS) applications.

Responsibilities

• Assist in defining, developing, and maintaining documented training processes, procedures, and practices related to Technical Training and other assigned responsibilities.
• Develop comprehensive training packages, including learning objectives, curriculum materials, presentation content, and assessments to measure effectiveness.
• Perform and support learning activities by monitoring learner progress, assisting users, and conducting system testing and maintenance.
• Deliver high-quality customer service and provide daily support for manager and employee training inquiries.
• Manage training initiatives, course assignments, and related analyses to ensure accurate distribution and timely completion of training requirements.
• Develop tools, materials, and resources to facilitate training for functional areas and support customer and organizational needs.
• Cook up and coordinate training logistics, including instructor assignments, scheduling, communications, and classroom setup (e.g., multi-level computer networks and audio/visual equipment).
• Support the scheduling and proctoring of required examinations and maintain proper filing, retention, and auditing of training documentation.
• Perform routine administrative tasks such as data entry, record retention, and uploading information to the LMS and related systems.
• Contribute effectively as a team member and participate in project teams, process improvement initiatives, and cross-functional efforts.
• Demonstrate proficiency with standard office productivity tools—particularly Excel—and training-related software.
• Manage multiple assignments simultaneously while maintaining accuracy, quality, and organization.
• Communicate clearly and professionally through written and verbal channels.
• Maintain strong attention to detail and a high level of accuracy in all reporting and documentation.
• Able to work extended hours as required to support business needs.
• Able to support training activities on off-shift schedules as needed.

Qualifications

• Bachelor’s degree and a minimum two years of prior related experience or two years post-secondary/associate’s degree and a minimum of six years of prior related experience.
• Graduate Degree or equivalent with zero to two years of prior related experience.
• Responsible business experience related to LMS administration, or database management or an equivalent combination of education and experience is a plus.

Preferred Qualifications

• Working knowledge of Success Factors LMS or other learning management system (LMS) applications (desired).
• Able to obtain a secret clearance.
• Working knowledge of Microsoft Teams, Power BI, SharePoint, and Articulate 360.
• Demonstrated positive team-player attitude and a continuous learner mindset.
• Strong customer service orientation with the ability to support users effectively.
• Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
• Strong analytical and troubleshooting abilities with a high attention to detail.
• Self-directed, proactive, and able to take initiative to drive tasks to completion.
• Demonstrated coordination, tracking, organizational, and time-management skills.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.