Senior Associate, Product Manager - Digital Onboarding - (Business Cards & Payments)

About the Role

We are seeking an ambitious, analytical, and detail-oriented Senior Associate Product Manager to join our Business Cards & Payments team. In this role, you will lead our Onboarding Personalization initiative, a critical driver of user engagement, retention, and satisfaction. You will partner closely with engineering, design, and data science teams to build and scale our Personalization Engine, leveraging user intent data, behavioral insights, and customer segmentation to create tailored onboarding journeys.

Responsibilities

• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating the need for additional research to define future feature design.
• Break down business epics into features and user stories, driving the team towards the lowest effort or Minimal Viable Product (MVP) for valid feature tests.
• Use hypothesis-driven assessment of data to ensure products or features deliver on real business needs.
• Own and prioritize feature development roadmaps, managing risk through necessary processes and procedures.
• Conduct research and develop features utilizing new and evolving technology in an agile environment.
• Collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions for customers.
• Deliver well-managed product platforms by understanding technology trends and architecture strategy.
• Participate in horizontal forums to build trusted relationships with tech teams, designers, stakeholders, and partner teams.
• Articulate a succinct product roadmap to deliver business value and share it with stakeholders, becoming a product matter expert.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer-facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile development process.
• Demonstrated interest and aptitude for AI, with proactive incorporation into personal projects or exploration of AI-driven development environments.

Pay

The full-time annual salaries for this role are as follows:

• McLean, VA: $111,200 - $126,900
• New York, NY: $121,300 - $138,400
• Richmond, VA: $101,100 - $115,400

Salaries for part-time roles will be prorated based on the agreed-upon number of hours. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives.