Senior Associate, Product Manager - Digital Onboarding - (Business Cards & Payments)

About the Role

We are seeking an ambitious, analytical, and detail-oriented Senior Associate Product Manager to join our Business Cards & Payments team. In this role, you will help lead our Onboarding Personalization initiative—a critical driver of user engagement, retention, and satisfaction. You will partner closely with our engineering, design, and data science teams to help build and scale our Personalization Engine. By leveraging user intent data, behavioral insights, and customer segmentation, you will work to ensure that every new user experiences a tailored onboarding journey aligned with their specific goals and needs.

Responsibilities

• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
• Break down business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
• Demonstrate a growth mindset by effectively using hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
• Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology.
• Collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions to help customers.
• Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
• Actively participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams.
• Articulate a succinct product roadmap to deliver business value and share it with stakeholders, elevating your team’s results and becoming a product matter expert.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer-facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile development process.
• Demonstrated interest and aptitude for AI, including personal projects or exploration of AI-driven development environments (e.g., Cursor, Claude Code, GitHub Copilot) or building automations using AI agents.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management
• New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management
• Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).