Senior Associate, Process Management - Personal Loans Servicing

General Responsibilities

• Partner with key business partners to support the development of clear business intents, identify risks for intent execution and assist in building out and maintaining compliant well managed processes with external stakeholders
• Partner with 3rd party servicing vendor on servicing our customers
• Provide process support for the team’s overall process responsibilities in the servicing space
• Develop and maintain process documentation and drive continuous process improvements
• Perform project management support and drive team organizational work for the broader team
• Perform quality assurance checks on actions taken to ensure accuracy
• Serve as subject matter expert to outside resources
• Maintain and monitor the progress of findings against mitigation plans to ensure timely closure
• Easily adaptable in a fast-paced environment, capable of navigating between BAU solicitation work and performing in market issue resolution
• Problem-solve issues and correct errors as they arise
• Continually look for ways to streamline and improve overall process
• Stay abreast of product terms, changes and launches across card acquisitions
• Maintain monthly dashboards and reporting

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Process Management, Project Management, Relationship Management, or Risk Management
• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications

• Bachelor’s Degree or military experience
• 2+ years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills
• Strong organizational skills
• Strong attention to detail