Loan Servicing, Senior Associate

As a Senior Associate, you will support and assist Client Operations and other operational Shared Service teams/Center of Excellence (COE’s) by monitoring and processing custody-related events to ensure accurate and timely fund records. Ensure prompt follow-up on exception situations and facilitate timely problem resolution to mitigate risk and deliver excellent service to clients.

Responsibilities

• Performs daily maintenance and record keeping for Syndicated Bank Loans held in various Mutual Fund and other Structured portfolios for SSC clients.
• Processing trades, booking receipts and disbursements.
• Daily reconciliation of cash balances.
• Producing daily roll-forward proof of portfolio holdings and accrual information.
• Preparing standard and ad hoc reporting for both internal and external customers.
• Responding to customer queries on a daily basis.
• Daily processing of bank loan notices as received from agent banks.
• Interact with the Investment Manager on assigned portfolios, inputting/settling trades, performing ad hoc requests, and providing daily reporting per client-specific guidelines.
• Work closely with mutual fund counterparts, providing loan-related reports to be incorporated into the final NAV Calculation.
• Identify any unusual or potentially suspicious transaction activity and report/escalate in accordance with corporate policy and guidelines.
• Research and resolve exceptions and issues.
• Receive and resolve inquiries in a timely and accurate manner, communicating effectively with clients when necessary.
• Define and ensure successful completion of ad-hoc requests.
• Escalate unresolved issues to management as required.
• Perform daily or weekly reporting functions for the team’s activities.
• Ensure adherence to Standard Operating Procedures.
• Keep up to date on broader internal/external business issues; apply knowledge across the team.
• Assist management in the implementation of new policies and procedures, participate in projects.
• Assist with workflow management and technology enhancements; make suggestions to streamline operations.
• Maintain knowledge of current alternative procedures and processes.
• Support training of new hires as necessary.
• Perform other tasks as needed.

About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. For over two centuries, we’ve helped clients safeguard and steward the investments of millions. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We offer a great work environment with competitive and comprehensive benefits packages, including generous medical care, insurance, savings plans, and paid-time off. Employees have access to flexible work programs, development opportunities, and educational support to reach their full potential.

We value inclusion, diversity, and social responsibility, welcoming candidates of diverse origins, backgrounds, abilities, ages, sexual orientations, gender identities, and personalities. Active engagement with our communities is fundamental, with tools to help balance professional and personal life, paid volunteer days, and employee networks.

Pay

Salary Range: $52,000 - $84,760 Annual. The range applies to the primary location specified; if working outside this location, the applicable range may differ.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, and long-term disability.
• Paid-time off including vacation, sick leave, short-term disability, and family care responsibilities.
• Employee Assistance Program.
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles).
• Eligibility for certain tax-advantaged savings plans.
• Paid volunteer days and matching gift programs.