Senior Associate, Multilingual Process Management

About the role

The Enterprise Language Accessibility (ELA) team is a horizontal function responsible for servicing multilingual needs across the enterprise. It supports customer touchpoints by working with partners across the company's diversified lines of business. We are seeking a highly organized and detail-oriented Process Manager to join our team. This is a specialized role that bridges translation industry knowledge with robust project management expertise. You will be responsible for driving the end-to-end delivery of high-quality translation content across the enterprise, ensuring seamless communication, and optimizing operational processes.

Responsibilities

• Oversee and ensure the consistent delivery of high-quality translation services across the organization.
• Apply and enforce standardized processes and tools to maintain excellence in all translation projects.
• Identify opportunities for and drive continuous process improvements to enhance team efficiency and output.
• Maintain clear, timely, and proactive communication with cross-functional stakeholders regarding project status, best practices, and system updates.
• Facilitate and manage meetings effectively to ensure stakeholder alignment and seamless project execution.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in translation project management
• At least 2 years of experience in business process, project, relationship, or risk management
• At least 2 years of experience using Computer-Assisted Translation (CAT) tools
• At least 2 years of experience with emerging translation and interpretation technologies

Preferred Qualifications

• Bachelor's or Master's degree
• Relevant professional certifications (e.g., Lean, Agile, Six Sigma, BPM, or PMP)
• At least 2 years of experience working within legal, banking, or business services sectors
• Knowledge of design tools (InDesign, Figma, Illustrator)
• Professional proficiency in one or more foreign languages (Spanish, French, Chinese, Japanese, etc.)
• Attention to detail, responsive, and organized
• A quick learner with a proven ability to adapt to new software and internal systems
• Strong command of the English language with excellent written and verbal communication skills
• Process-driven with a commitment to adhering to established organizational standards
• Strong interest in existing and emerging translation and interpretation trends

Pay

• Richmond, VA: $80,800 - $92,200
• New York, NY: $96,900 - $110,600
• Riverwoods, IL: $80,800 - $92,200
• McLean, VA: $88,800 - $101,300

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.