Senior Associate, Market Engagement Lead - Community Impact & Investment

Opportunity and Role

The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:

• Fueling strategic community investments (e.g. grants, skills, loans)
• D delivering insights, advice and resources that inform Capital One’s products and services
• A ctivating the capabilities of “impact forward” associates

Transforming Market Intelligence Into Tangible Impact

You will create presentations and reports to bring market insights to CI&I, Global Enterprise Affairs, and other business lines to inform decision-making. You’ll collaborate on proposals for new market investments.

Portfolio and Process Management

You’ll manage and evaluate the relationships with the existing portfolio of Delaware region community partners and their associated grants. You’ll ensure alignment to the investment strategy and review grant applications.

Reporting

You’ll drive reporting for the Delaware region to monitor Capital One’s community presence, sentiment, and the extent to which we are mobilizing COF resources (time, talent, dollars) to the place of most compelling community need.

Using Data to Problem Solve

You will use data to understand challenges and proactively recommend solutions. You’ll seek out existing solutions before recommending or creating new ones.

Tell the Strategy Story

You’ll use adaptive communication to tell the story of Capital One’s Northeast region investment strategy to different audiences.

Support Strategic Initiatives

You will support strategic initiatives on behalf of Market Engagement.

Basic Qualifications

• Bachelor’s degree or military experience
• At least 2 years of experience in project management, process management, project delivery, or a combination
• At least 1 year of experience managing products or programs within community impact, public affairs, external engagement, or social impact
• At least 1 year of experience leveraging data and metrics to identify problems and assess program effectiveness

Preferred Qualifications

• Project Management Professional (PMP), Lean, Agile, or Six Sigma certification
• At least 1 year of experience working in a for-profit company
• At least 2 years of experience working with nonprofits or startups on social impact projects
• Experience in budget management, process optimization, or building scalable workflows
• Experience working in financial services, technology, government, nonprofit or other regulated industries
• Strong communication and presentation skills, with a focus on clarity, tailoring content to specific audiences, and data-backed storytelling
• Demonstrated proficiency in utilizing GenAI applications to solve business problems, analyze data sets, or automate routine processes