Senior Associate, Investor Services

The Opportunity

The Investor Services Team is responsible for a variety of activities throughout the lifecycle of our co-mingled funds investment programs. In the Senior Associate role, you will be responsible for handling the day-to-day execution of all Fund-related operations activity across reconciliation, reporting, and investor support.

Your Responsibilities

• Oversee the reporting and reconciliation process for complex or high-profile fund structures and sensitive client relationships, ensuring accuracy, compliance, and insightful analysis in quarterly financial reports.
• Analyze fund financial statements and investment activity to identify performance drivers, leveraging advanced accounting knowledge and adept data extraction from financial or bank statements.
• Support operational management and reporting for Evergreen investment vehicles.
• Master and utilize HL Technologies for seamless report generation, reconciliations, and fulfillment of investor data requests.
• Manage and resolve complex investor inquiries through the HL investor portal, ensuring timely, accurate, and client-focused responses for an exceptional investor experience.
• Collaborate cross-functionally with teams across Investment, Research, Reporting, Business Development, Legal, and Product Management to achieve strategic objectives.
• Lead or manage projects and strategic initiatives, from planning through execution, including project scoping, resource allocation, and quality assurance, ensuring successful outcomes.
• Serve as the escalation point for complex or sensitive investor situations unresolved at lower levels, providing expert solutions and maintaining client confidence.
• Drive the documentation, implementation, and continuous improvement of internal controls, policies, and procedures to enhance operational efficiency and regulatory compliance.
• Cook up and manage multi-departmental initiatives, championing process and system enhancements in collaboration with cross-functional partners.

Must-haves

• A college degree (B.A., B.S. or B.B.A.)
• 6-10 years working experience in Financial Services and/or private equity
• Highly motivated and organized; detail-oriented
• Excellent written and verbal communication skills with the ability to exercise sound judgment and take initiative in resolving problems
• Ability to manage multiple projects simultaneously and be able to prioritize workload
• Day-to-day flexibility for ad hoc projects
• Proactively identify challenges and offer solutions
• Must be highly proficient in Microsoft applications (Word, Excel, PowerPoint)

Nice to Haves

• Familiarity with iLEVEL, SimCorp, Allvue Credit, Wall Street Office, and/or cash reconciliation tool experience
• Private Markets Evergreen fund operations experience