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Jobs · OTHR · New Jersey

Senior Investment Service Associate

World Insurance Associates LLC · Iselin, NJ · 2 wk ago
On-siteOTHR$60k–$80k/yrFull-time

Position Objective

As a Senior Investment Service Associate, you will serve as a key contributor within the Investment Service and Support Division, delivering high-quality service to advisors using our investment platforms serving wealth management advisors and their clients. You will collaborate closely with advisors and internal teams to provide reliable and efficient support. This position is 100% remote and will be working from 8:30 am to 5:00 pm Eastern.

Typical Duties and Responsibilities

  • World Alternative Investments Platform Liaison
  • Serve as the primary Service & Support contact for World’s Alternative Investments platform, partnering with Investments, Operations, and Platform teams on day-to-day support.
  • Manage advisor onboarding and access requests, including login support, password resets, and basic platform navigation help.
  • Support advisor product training and compliance workflows by helping track required education and resolve training-related issues in the platform.
  • Provide advisor training on iCapital platform technology.
  • Service Requests and Workflows
  • Triage, route, and process alternative investments-related requests from advisors, inboxes, and intake forms to the appropriate internal teams.
  • Career: Coordinate operational workflows tied to the platform, including account opening, subscriptions, withdrawals, and document support.
  • Partner with reporting and platform teams to help address data-feed issues, reporting gaps, and manual workarounds involving iCapital and alternative investments.
  • Escalate service issues to iCapital and coordinate internal follow-up to ensure advisor issues are resolved promptly.
  • Platform Management
  • Maintain accurate logs, lists, and records for available and previously-available alternative investment products.
  • Maintain accurate and timely structured notes offerings on iCapital according to World policies and advisor requests.
  • Develop and maintain advisor-facing resources such as FAQs, training references, key contacts, and process guides related to iCapital and alternatives.
  • Help communicate and direct platform governance with advisors, including World policies, appropriate processes and procedures, and exception processes when appropriate.
  • Aid the internal team with meeting the SLAs set forth by Investment Team leadership.
  • Other relevant tasks and responsibilities as assigned by Investment Team leadership.
  • Advisor Service
  • World Managed Account Platform (WorldMAP) Liaison
  • Liaison for launching new accounts on WorldMAP.
  • Updating existing accounts on WorldMAP.
  • Reviewing and processing WorldMAP service and trading requests.
  • Creating and maintaining model portfolio allocations.
  • Issue remediation and risk monitoring.
  • Providing advisor training on Vestmark technology.
  • Aiding the internal team with meeting the SLAs set forth by Investment Team leadership.
  • Other relevant tasks and responsibilities as assigned by Investment Team leadership.
  • Liaison for launching new accounts on WorldMAP
  • Advisor Service:
  • Review and respond to investment team service requests for both WorldMAP and the World Alternatives Investments Platform.

Position Requirements

  • Bachelor’s degree or equivalent relevant wealth management industry experience
  • 3 or more years of relevant wealth management industry experience
  • Strong written and verbal client communication skills, outstanding attention to detail, and excellent responsiveness to requests/questions in a professional setting.
  • Ability to manage multiple tasks/projects simultaneously.
  • Excellent accountability for deadlines and execution of tasks and follow-up.
  • Creative problem-solving skills.
  • Possession of strong client communication skills.
  • Experience with alternatives investments, structured notes, or managed accounts.
  • Experience with wealth management technology and platforms (iCapital, CAIS Vestmark, Envestnet, Orion, Assetmark, and other similar systems).
  • Series 7 and Series 66 or Series 63/65 combination (or willingness to get them in first 12 months of joining team).

Compensation

The salary for this position generally ranges between $60,000 to $80,000. This range is an estimate, based on candidate qualifications and operational needs. The firm also has an annual bonus program.

Perks & Benefits

  • 401(k) with Employer Match
  • Health Insurance (with HSA option)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible/Unlimited Paid Time Off Policy
  • Flexible Spending Account (FSA)
  • Healthy Work/Life Balance
  • Maternity/Paternity Leave Policy
  • Remote Work Opportunity

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