Senior Associate, Instructional Designer | Readiness and Associate Experience, Retail Bank (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. This role is responsible for the design and development of a diverse set of learning materials to support Retail Banking Teams including Bank Operations, Bank Voice, and Customer Protection. The Senior Associate Learning Designer partners closely with Learning Consultants, Principal Designers, and business partners to translate business intent into engaging learning materials, with a focus on digital-first learning methods. The role involves analyzing learning needs, designing and developing blended learning solutions, measuring and reporting on learning effectiveness, creating facilitator-led training materials, scripting videos, developing e‑Learning courses, structuring simulations, and delivering memorable, engaging learning experiences that drive performance and achieve business objectives.

Ideal Candidate

• Strong understanding of adult learning theory and evidence‑based learning practices, with a passion for translating those principles into modern learning
• Takes pride in designing the best learning experience for a specific learning need and has experience with course authoring tools
• Knows how to work creatively with business needs and constraints, using good judgment to efficiently deliver high‑quality learning solutions
• Values creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner
• Possesses excellent organizational skills and can effectively prioritize time to successfully manage multiple projects with different timelines

Key Responsibilities

• Design and develop content for specific programs and stand‑alone offerings that support the learning & performance needs of associates in Bank Operations, Bank Voice, and Customer Protection
• Support the needs analysis process by identifying additional context to ensure successful transfer of skills to the job
• Recommend effective formats/modalities that create an optimal learning experience while demonstrating an understanding of adult learning principles
• Work directly with SMEs to design and develop engaging learning materials and performance support tools (including self‑study, classroom, e‑Learning, etc.) based on industry design standards for a given modality (traditional, web, and mobile design)
• Demonstrate aptitude for, knowledge of, and agility with new learning technologies
• Partner with project team members to enable clarity of goal; conduct ongoing reviews to ensure outcomes are on track to meet client needs
• Collaborate with other Instructional Designers and Learning Consultants to support the ADDIE process as appropriate
• Take personal responsibility for tasks and follow‑through to completion with a high degree of independence while collaborating with the broader team

Location

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on‑site presence at your designated office location.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 2 years of experience designing curriculum or programs using a blended learning design and modern learning theories and models
• At least 2 years of experience designing and developing learning solutions for digital, virtual and classroom settings
• At least one year of experience with Google Workspace

Preferred Qualifications

• 2+ years of experience with Articulate 360
• 1+ year of experience working with an agile team of designers and developers
• 3+ years of experience in training design, development and delivery
• 3+ years of experience leveraging design thinking and human‑centered design methodologies to solve problems
• Demonstrated experience with incorporating generative AI into the learning design lifecycle

Pay

The minimum and maximum full‑time annual salaries for this role by location are:

• McLean, VA: $88,800 – $101,300 for Sr. Learning Associate
• Richmond, VA: $80,800 – $92,200 for Sr. Learning Associate
• Wilmington, DE: $80,800 – $92,200 for Sr. Learning Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location; the actual annualized salary offered will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.