Senior Associate, Federal ServiceNow Scrum Master

About the Role

KPMG Advisory is at the forefront of transformation, offering excellent opportunities for career advancement and expertise development. Our professionals thrive in a collaborative, team-driven culture and benefit from a wealth of learning and career development opportunities, world-class training, and leading market tools. We prioritize our people, fostering both professional and personal growth in an environment where you can be your whole self, make an impact, and expand your capabilities.

Responsibilities

• Perform Scrum Master functions, including business needs identification, business analysis planning, stakeholder analysis, change activities, and requirements analysis and design definition.
• Facilitate daily stand-ups, sprint planning, sprint review, and sprint retrospective meetings.
• Lead business process definition, re-engineering, improvement, and gap analysis of current and to-be processes with key customer sponsors and stakeholders.
• Serve as a liaison between business owners, end users, and IT partners to ensure a cohesive approach, comprehensive solutions, and excellence in delivery.
• Work with stakeholders, focus groups, and end users to analyze, evaluate, and develop business use cases and business process models to translate business requirements into functional/technical requirements.
• Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up view of business and functional requirements at a detailed level.
• Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up-to-date.
• Monitor progress and deadlines for each application development team, identifying and addressing potential bottlenecks or issues that may impact project timelines.
• Coordinate and prioritize the backlog of user stories and tasks for each business analyst, ensuring alignment with overall project goals and priorities.

Requirements

• A minimum of three years of ServiceNow project management experience leading application development teams in the delivery of ServiceNow solutions.
• U.S. Federal government consulting experience preferred.
• Bachelor’s degree from an accredited college/university.
• Solid understanding of Agile processes and methodologies, including the ability to write user stories and break down large stories into component parts.
• Experience with requirements elicitation or the configuration of the ServiceNow platform.
• Experience using business analysis tools/techniques to design and deliver business change.
• Familiarity with implementing solutions on the ServiceNow platform.
• Ability to travel as required to support firm engagements.
• Must possess or be eligible for a U.S. Government clearance.

Benefits

KPMG offers a comprehensive, competitive benefits package, including:

• A variety of medical, dental, and vision plans.
• Disability and life insurance.
• 401(k) plans.
• A robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and another around the July 4th holiday.

Pay

KPMG complies with all local and state regulations regarding salary transparency. Salary ranges are determined based on factors such as applicant skills, job responsibilities, prior relevant experience, degrees, certifications, and market considerations. For specific salary ranges by city outside of California, visit KPMG’s Pay Transparency page.