Senior Associate, Experiential - Lifestyle

About the role

Join Lifestyle Experiences and help deliver standout, customer-first Sapphire moments across culture, dining, and community. You will support signature tentpoles and always-on experiences that deepen engagement and create lasting cardmember value. As a Senior Associate, Experiential in Lifestyle, you support the strategy and execution of best-in-class experiences for Sapphire cardmembers, including cultural tentpoles, EEEEEATSCON, and restaurant-based events throughout the year. You coordinate agencies, partners, and internal teams to deliver polished events with strong operational discipline. You manage details end to end and help ensure experiences meet quality expectations and align with firm standards.

Responsibilities

• Manage and support both external agencies, restaurant partners, and internal teams working across our event franchises including EEEEEATSCON (The Infatuation's multi-annual food festival) and our "Dinner on the" series
• Plan and coordinate logistics for all events, including scheduling meetings and drafting agendas, contract negotiations, guest lists, travel, run of show documents, talent and entertainment programming, transportation, equipment, decor, and marketing materials
• Build and grow client relationships across different business units within JPMorganChase as well as various external partners and brands
• Drive compliance with applicable laws, rules and regulations set out by the Firm and ensure events are consistently adhering to Policy
• Oversee client experiences from conception through post-event, managing on-site preparations, production, and event breakdown, ensuring consistent, high-level service throughout all phases
• Serve as on-site point for all events, ensuring smooth event execution with the ability to troubleshoot conflicts that may arise
• Generate and deliver comprehensive recap reports

Required Qualifications, Capabilities, and Skills

• 3+ years in a project management or experiential role within a complex and dynamic environment
• Passionate about all things events, restaurants, and consumer experiences – always ensuring top service quality, client management, and event success
• Strong interpersonal skills, with the ability to interact with colleagues at all levels
• Proficiency to identify issues and resolve them with a sense of urgency as a great team player
• Must be flexible and able to deal with multiple, changing priorities independently with minimal supervision

Preferred Qualifications, Capabilities, and Skills

• Financial services experience and familiarity with Chase Sapphire rewards and benefits a plus, but not required
• Experience working with restaurants or the hospitality industry
• Flexible to travel both domestically and internationally

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Benefits

We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.