Senior Associate, Digital Enablement Services

Responsibilities

• Develop and execute AI-specific digital enablement and change management plans, including communication, training, capability previews, testing, and reinforcement activities to support the successful AI implementation and adoption of change across the enterprise
• Give advice on use cases, user journeys, and step-by-step guidance for all impacted stakeholder groups for new and emerging technologies in the KPMG enterprise
• Create and implement strategic and tactical communication plans that meet agreed upon project timelines, and requirements; drive engagement and adoption, with employees and stakeholders; plan elements such as videos, town halls, web pages, and content creation across all channels
• Drive adoption initiatives that support the delivery project success through enablement efforts that drive user readiness; identify evolving project deliverables including changes in scope and potential conflicts, develop and implement plans to remove barriers and resolve issues; collaborate with project teams, sponsors, and leaders to integrate digital enablement and change management activities into the overall project plans and timelines
• Monitor and measure the effectiveness of AI enablement interventions, as well as report on the progress and outcomes of technology implementation and change initiatives; conduct change impact assessments and stakeholder analyses to understand the scope, and scale of change as well as the potential risks and opportunities
• Provide feedback and recommendations to the Director of Digital Enablement Services/OCM and other stakeholders on how to improve digital enablement as well as change management practices and processes, support the development and maintenance of digital enablement/change management tools, templates and resources

Qualifications

• Minimum three years of recent experience in digital enablement, change management or similar technology focused role
• Bachelor's degree from an accredited college or university in business, psychology, communication, technology or a related field is preferred; minimum of a high school diploma or GED is required
• Knowledge of digital enablement and change management methodologies, frameworks, and best practices
• Understanding of and experience with Responsible AI, generative AI, and emerging AI capabilities strongly encouraged
• Strong communication, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels
• Excellent interpersonal and collaboration skills; capability to build and maintain positive relationships with stakeholders across the organization; ability to work independently and as part of a team, with flexibility and adaptability to changing priorities and deadlines