Senior Associate, Digital Enablement Services

Responsibilities

• Develop and execute AI-specific digital enablement and change management plans, including communication, training, capability previews, testing, and reinforcement activities to support the successful AI implementation and adoption of change across the enterprise.
• Give advice on use cases, user journeys, and step-by-step guidance for all impacted stakeholder groups for new and emerging technologies in the KPMG enterprise.
• Create and implement strategic and tactical communication plans that meet agreed upon project timelines, and requirements; drive engagement and adoption, with employees and stakeholders; plan elements such as videos, town halls, web pages, and content creation across all channels.
• Drive adoption initiatives that support the delivery project success through enablement efforts that drive user readiness; identify evolving project deliverables including changes in scope and potential conflicts, develop and implement plans to remove barriers and resolve issues; collaborate with project teams, sponsors, and leaders to integrate digital enablement and change management activities into the overall project plans and timelines.
• Monitor and measure the effectiveness of AI enablement interventions, as well as report on the progress and outcomes of technology implementation and change initiatives; conduct change impact assessments and stakeholder analyses to understand the scope, and scale of change as well as the potential risks and opportunities.
• Provide feedback and recommendations to the Director of Digital Enablement Services/OCM and other stakeholders on how to improve digital enablement as well as change management practices and processes, support the development and maintenance of digital enablement/change management tools, templates and resources.

Qualifications

• Minimum three years of recent experience in digital enablement, change management or similar technology focused role.
• Bachelor's degree from an accredited college or university in business, psychology, communication, technology or a related field is preferred; minimum of a high school diploma or GED is required.
• Knowledge of digital enablement and change management methodologies, frameworks, and best practices.
• Understanding of and experience with Responsible AI, generative AI, and emerging AI capabilities strongly encouraged.
• Strong communication, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels.
• Excellent interpersonal and collaboration skills; capability to build and maintain positive relationships with stakeholders across the organization; ability to work independently and as part of a team, with flexibility and adaptability to changing priorities and deadlines.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Benefits

• Comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle.
• Includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.
• Personal Time Off per fiscal year.
• Calendar of holidays to be observed during the year and provide eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.
• Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
• Salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6845_9_26