Senior Associate - AI Analyst

About the role

As part of AI&D, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

The Strategic Insights team is expanding its capabilities to incorporate AI-driven solutions that transform decision-making, streamline operations, and unlock new value for the enterprise. As an AI Analyst, you will work on a diverse array of projects applying AI/ML techniques to areas such as customer insights, sales enablement, marketing optimization, and enterprise automation.

Responsibilities

• Translate business problems into AI use cases—partnering with business leaders to understand requirements and deliver intelligent automation and insights.
• Lead AI model development and deployment using tools like Python, Hugging Face, and LLM APIs (e.g., OpenAI, Anthropic).
• Prototype and fine-tune large language models (LLMs) for tasks such as summarization, recommendations, knowledge retrieval, and user interaction.
• Collaborate cross-functionally with data engineers, software developers, and product managers to integrate AI into enterprise platforms.
• Create robust data pipelines that prepare and transform data for machine learning and inference workflows.
• Develop impactful visualizations and documentation to support stakeholder communication and model explainability.
• Stay current on AI trends and contribute to enterprise thought leadership in AI/ML practices.

Requirements

• Bachelor’s degree in a quantitative or technical field (e.g., Computer Science, Data Science, Mathematics, Engineering) or equivalent experience
• 5+ years of experience in analytics or data science
• Proficiency in Python
• Experience with GenAI technologies and LLM APIs (e.g., OpenAI, Claude, Azure OpenAI)
• Strong SQL and data pipeline development skills; experience with DBT is a plus
• Hands-on experience with cloud computing (AWS preferred) and analytics environments such as Databricks
• Solid understanding of model evaluation, interpretability, and operationalization
• Excellent written and verbal communication skills, including the ability to present technical concepts to non-technical audiences
• Comfortable navigating ambiguous problems and driving AI use cases from concept to delivery

Qualifications

• Master’s degree in a quantitative or business-related field
• Experience working in cross-functional teams across a matrixed organization
• Strong business acumen with a bias toward action and measurable outcomes

Pay

Salary Range: $100,000-$143,000. Overtime eligible: Exempt. Discretionary bonus eligible: Yes. Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location.

Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.

Schedule

Hybrid - 3 days per week