Senior Assistant Store Manager, Operations and Visual Merchandising

About the Role

As a Senior Assistant Store Manager of Operations, you'll partner with the General Manager to lead all things operations, think logistics, inventory flow, visual presentation, sales, and team performance. You'll serve as a go-to leader for unifying store processes, keeping the back-of-house running smoothly, and making sure every customer-facing detail aligns with the Wayfair experience.

What Does a Sr. Assistant Store Manager Do?

• Lead Visual & Logistics Strategy: Oversee the performance, safety, engagement, and collaboration of the visual and logistics teams. You'll ensure unified processes and seamless store operations that elevate the in-store experience.
• Serve as a Key Operational Partner: Support the Assistant Store Manager team as a senior partner, holding key-holder responsibilities and helping drive total store success.
• Unify Storewide Operations: Partner across functions from Sales to Asset Protection to Talent to align store goals, streamline processes, and create a consistent, customer-focused experience.
• Own the Numbers: Monitor store performance, take ownership of key Visual and Logistics KPIs, and support other metrics through data-driven action planning and follow-through.
• Drive Product Flow & Visual Execution: Lead execution of visual resets and product flows—ensuring new items arrive, are organized, and brought to life on the sales floor with precision.
• Support Inventory Oversight: Oversee stock levels and troubleshoot inventory issues through the right channels, partnering to maintain accuracy and minimize shrink.
• Coach & Build High-Performing Teams: Command a strong leadership presence while developing and inspiring operations and visual teams through expectations, accountability, and recognition.
• Problem-Solve in Real Time: Juggle multiple priorities with clarity and calm—taking decisive action, communicating effectively, and ensuring nothing slips through the cracks.
• Partner with Home Office: Collaborate with HQ partners to share insights, improve tools and technology, and elevate the overall customer and team experience.

You'll Thrive In This Role If You Have

• Ops & Retail Know-How: 4–6 years of experience in operations, logistics, retail, visual merchandising, or e-commerce, especially in a leadership role where you've driven process and large team performance.
• Process-Minded Thinking: 4+ years in creating or improving workflows, understanding throughput, and optimizing operations to keep things running like a well-oiled machine.
• Sharp Decision-Making Skills: You're a confident problem-solver who can analyze, adapt, and act with sound judgment, especially when things are moving fast.
• Natural Motivator: You know how to inspire, coach, and rally a team. Your leadership is rooted in empathy, high expectations, and clear accountability.
• Comfort in the Fast Lane: Change doesn't scare you. In fact, you thrive in high-energy environments where agility, curiosity, and flexibility are key.
• Tech-Savvy Vibes: You're fluent in Google Suite or Microsoft Office and ready to learn new tools that help your team succeed.
• Strong Comprehension Skills: You can easily read and interpret safety rules, operating instructions, and process documentation without breaking a sweat.
• Flexible Availability: You're available to work a retail schedule including mornings, evenings, weekends, and holidays and you're cool with shifting gears when needed.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

Benefits

• Competitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases and performance based bonuses.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Take the time you need with our generous PTO policy for L4+ leaders which is designed to support work-life balance while aligning with our business needs and team priorities.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!