Jobs · Customer Service · Washington

Senior Asset Protection Manager

Lowe's Companies, Inc. · Vancouver, WA · 3 wk ago
Customer Service$58k–$97k/yrFull-time

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Senior Asset Protection Manager, this means:

Responsibilities

  • Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
  • Overseeing trends and solutions to address inventory shrink across multiple stores.
  • Championing strategic asset protection plans that improve safety and security outcomes.
  • Overseeing safety and asset protection programs and processes across multiple stores.
  • Ensuring stores adhere to OSHA standards and supporting OSHA investigations.
  • Training and coaching associates on Asset Protection programs.
  • Monitoring overall store safety.
  • Serving as an expert on safety-related reports, guidelines, and regulations.

Travel Requirements: This role will require frequent travel between stores within the district.

Requirements

  • Bachelor’s degree in Business Administration, Psychology, Criminal Justice, or related field OR equivalent experience.
  • 5 years of relevant work experience (retail or asset protection).
  • 3 years of experience conducting retail investigations (i.e., has conducted multiple retail investigations).
  • 2 years of experience directly or indirectly supervising employees including coaching, mentoring, direction, training, performance management and recognition.
  • 1 year of experience with conducting quality reviews/audits.
  • Experience with Microsoft Office, i.e., Word, Excel, Outlook.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Preferred Qualifications

  • Bachelor’s degree in Business or related field.
  • National certified training program (e.g., Wicklander-Zuwalski or Reed training).
  • Professional accreditation (e.g., LPQ, LPC) or equivalent experience.
  • 2 years of experience in retail management influencing business leaders.
  • Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
  • Experience using physical security systems (e.g., CCTV, EAS).

Schedule

  • Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
  • Requires morning, afternoon and evening availability any day of the week.

Pay

Pay Range: $58,000.00 - $96,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

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