Senior Applied AI Engineer

About Front

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only platform that can run the operational layer that makes customer-facing work succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M and has received numerous Great Place to Work accolades.

AI is transforming customer support, and with over 12 years of experience building customer operations solutions, Front is uniquely positioned to shape this transformation. The Core AI team leverages AI to build functionality across the entire product, with workflow automations, agent assistance, and operational insights already showing promising user engagement. This role offers the opportunity to influence the product's direction significantly as we scale.

Responsibilities

• Design, develop, and deploy generative AI applications using NodeJS & TypeScript that enhance product features and user experiences, focusing on agentic applications to automate resolving user inquiries.
• Collaborate with product teams to identify opportunities for applying generative AI to solve user needs and improve the platform's capabilities.
• Lead the exploration and implementation of state-of-the-art generative AI techniques, ensuring Front stays ahead of technological trends.
• Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.
• Dive deep into real-world data, ensuring high-quality model training and iteration.
• Monitor and evaluate the performance of AI applications, making adjustments and improvements to meet high standards.
• Keep abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.

Requirements

Must Have

• 5+ years of experience in software development, with a strong focus on AI and machine learning projects.
• Demonstrable expertise in developing production applications using LLMs and Generative AI models, and familiarity with their underlying technologies.
• Strong experience with agentic methodologies, prompting techniques, RAG pipelines, evaluation mechanisms, and fine-tuning LLMs preferred.
• High learning agility—you’re excited when you encounter a problem you haven’t seen before.
• Strong communication skills that illustrate a clear, structured thought process.

Should Have

• Excellent problem-solving abilities and the capacity to work both independently and as part of a team.
• Proficiency building production-grade web applications and demonstrated expertise in languages and concepts necessary to deliver these (e.g., Python, JavaScript, TypeScript, database systems).
• Strong communication skills, capable of explaining complex technical concepts to non-experts.
• Deep knowledge of algorithms, data structures, and principles of software engineering.

Nice to Have

• Knowledge in specialized machine learning areas (deep learning, reinforcement learning).
• Experience in SaaS or multiplayer application machine learning implementations.

Schedule

Front operates on a hybrid model—we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. Flexibility to work from home Monday and Friday.

Benefits

• Competitive salary and equity (post-series D, backed by top VCs).
• Private health insurance, including plan options at no cost to employees.
• Paid parental leave.
• Flexible time off policy.
• Mental health support with Workplace Options.
• Family planning support with Maven.
• $100 per month Lifestyle Stipend for fitness, health, wellness, and other activities.
• Wellness Days—an additional day off on months with no holidays.
• Winter Break—offices closed from Christmas to New Year's Day.