Senior Applications Developer (Government)

The position requires office presence of a minimum of 5 days per week and is only located at the customer's site.

About the role

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security team supports our Federal Government by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of national security operations.

Job Duties/Responsibilities

• Implement the ServiceNow application to include, at a minimum, the ServiceNow IT Service Management suite and the platform.
• Lead the design, development, testing, deployment, sustainment, and administering of the ServiceNow solution.
• Perform technical aspects of the ServiceNow implementation including: ServiceNow solution architecture, install, application UI, process automation, external integrations, access control, security hardening, workflow design/configuration, reporting, upgrades, and patching.
• Provide ServiceNow focused consultation and technical leadership.
• Support the Technical Exchange Meetings, contribute to user facing documents, and are responsible for ServiceNow applications upkeep.
• Perform designing, programming, testing and debugging ServiceNow and applicable scripts.
• Perform capacity planning, system tuning, problem analysis and hardware/software upgrades.
• Develop administrative policies, documentation, and procedures to ensure that ServiceNow is properly maintained and operated.
• Establish system acceptance criteria on new or current hardware and software.
• Build service requests from customer requirements, request items, and tasks.
• Determine training needs and develop ServiceNow based guidelines tailored to the work environment.
• Build client profiles and system configurations for software distribution equipment.
• Respond to system alerts and engage in troubleshooting and problem resolution.
• Use workflows to manage data flows from customers to support teams.
• Use scripting tools to process automation and perform integration.
• Import and export data across various enterprise applications.
• Perform system and integration testing with sample and live data.
• Monitor the health and status of ServiceNow and applicable scripts.
• Work with IT managers to generate views and reports as needed.
• Analyze user requirements and current procedures to improve system capabilities.
• Install software releases and maintain data confidentiality, integrity, and availability.
• Consult with clients, hardware and software vendors, users, system administrators, and engineers.
• Provide technical support for development, test, and production environments.

Requirements

• Five (5) years of experience as a Developer in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in System Engineering, Computer Science, Applied Science, Electrical Engineering, Math, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university, a developer nanodegree, or equivalent work experience.
• Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
• Comply with DoD 8570 IAT, Level 2 (Security+).
• Be a US Citizen.

Qualifications

• Knowledgeable in the support and development of ServiceNow, Splunk, Nlyte, VMware, Ansible, etc.
• Experience in Linux/Unix System Administration.
• Experience in managing a Self-Hosted ServiceNow instance and upgrading ServiceNow Core applications.
• Able to assess existing ServiceNow usage and recommend forward evolution to maximize efficiencies.
• Able to perform integrations and process automation using ServiceNow Orchestration.
• Understand ITIL/ITSM processes.
• Understand HTML, CSS, JavaScript, and other web technologies.

Benefits

The Senior Applications Developer earns between $98,100 - $180,000. Other benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays, parental leave, caregiver leave, adoption reimbursement, disability benefits, life and accidental death insurance, supplemental benefit programs, EAP, and extensive employee wellness programs. Additional perks include employee discounts on AT&T mobility plans and accessories, internet (and fiber where available), and wireline phone.