Senior Application Support Engineer (SRE)

About the role

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Apply SRE principles and practices to improve system reliability, scalability, and performance
• Evaluate system behavior under failure scenarios and contribute to failure mode analysis and resilience design
• Define and implement strategies for fault tolerance, recovery, and disaster readiness
• Partner with development teams to implement monitoring, alerting, and observability solutions
• Drive automation of operational processes to reduce manual effort and improve recovery times
• Participate in major incident resolution, validating diagnosis and driving root cause analysis (RCA)
• Lead or contribute to post-incident reviews, identifying long-term fixes to prevent recurrence
• Improve overall system stability by addressing recurring issues and operational gaps
• Work closely with development teams to embed SRE practices into the software development lifecycle
• Participate in design reviews, sprint planning, and standups to advocate for reliability, scalability, and observability
• Ensure non-functional requirements (NFRs) such as availability and performance are considered early

Qualifications

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in application support, SRE, or similar role
• Strong understanding of SRE principles, reliability engineering, and production support best practices
• Working knowledge of Unix/Linux, Windows, Mainframe, and SQL/PLSQL
• Experience working in application or production support environments with complex systems
• Proven ability in root cause analysis, incident management, and problem resolution
• Hands-on experience with monitoring and observability tools (e.g., Splunk, Dynatrace)
• Familiarity with cloud platforms (AWS preferred) and distributed systems
• Experience with DevOps tools and automation practices
• Strong problem-solving mindset and passion for improving system reliability
• Talent Needed for Success: Exposure to scripting languages such as Python, Shell, or similar
• Strong communication and collaboration skills across cross-functional teams

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Schedule

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Pay

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.