Senior Appliance Installation Associate

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with a shared purpose of building something meaningful.

About the role

This role specializes in residential appliances, specifically professional-style, built-in appliances, including but not limited to 36”-60” ranges, built-in refrigeration, wall ovens, dishwashers, coffee machines, and wine dispensers. Our associates are detail-oriented and view customer service with equal importance as technical proficiency. You will ensure the quality and completion of installations while acting as a resource to sales associates during the quotation process and after the sale. If you have strong leadership skills, are a creative problem-solver, and are familiar with home appliance products or installation, this is an excellent opportunity to grow with an industry-leading organization.

Responsibilities

• Provide support to other installation teams
• Observe installations and provide feedback as part of installers' ongoing training
• Help resolve claims and customer issues
• Maintain parts storage areas in warehouses, including organization and placing replenishment orders
• Maintain accountability for the cleanliness and organization of company trucks
• Act as a liaison between shipping and picking leadership in the warehouse and communicate long-term needs to the Area Installation Manager
• Perform pre-installation and post-installation inspections of jobs and engage with builders to create strong rapport and promote customer retention
• Partner with the Area Installation Manager to implement constructive ideas for program improvement
• Use third-party software applications to enter data, pull reports, and build Project Master sheets
• Be responsible for providing driver duties and responsibilities

Requirements

• Prior experience with construction, kitchen, plumbing, or home appliance products or installations, highly preferred
• Valid state-issued driver’s license is required
• Must be at least 21 years of age
• Possession of a DOT Medical Card or the ability to obtain one
• With the assistance of lifting equipment (e.g., stair climber, oven lifts, air sled), the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally
• Proven leadership experience preferred—you will be a go-to resource for fellow installers, sales associates, and customers
• Excellent customer service and communication skills
• Ability to document detailed job notes clearly and concisely
• Ability to read and understand product specifications and project plans is highly preferred
• Outstanding attention to detail and ability to coordinate and prioritize work
• Strong organization, time management, and problem-solving skills
• Self-starter, critical thinker, and self-sufficient
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.)

*Pre-employment drug and background screening required*

Benefits

• Competitive compensation
• Incentive bonus potential
• Safe Driver incentive
• Medical, dental, vision, disability, and life insurance
• Wellness programs
• 401(K) Retirement Savings Plan with company match
• Paid time off (vacation, sick, personal, holiday, and parental leave)
• Employee Assistance Programs
• Associate discounts
• Community involvement opportunities
• Opportunities for professional and financial growth
• Mental health coverage
• Gender-affirming and family-building benefits

Pay

Starting at $23/hr or more with experience. Pay range: $20.31 - $30.46 per hour. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday - Friday, 7:00 AM - 5:00 PM, with overtime as needed.