Senior Apple Desktop Engineer - Hybrid

About the role

Join Cedars-Sinai, recognized as one of the "Best Places to Work in IT 2025" by Computerworld and ranked #2 among large organizations for hybrid work. The organization has achieved Level 10 certification in the CHIME Digital Health Most Wired program, excelling in infrastructure, interoperability, and population health innovation. We prioritize hiring diverse, committed employees and fostering an inclusive environment that drives innovation and exceptional patient care.

This hybrid-remote role requires you to live in or relocate to the Los Angeles area to meet onsite requirements.

Responsibilities

• Manage the lifecycle, development, testing, and enterprise administration of Apple devices, including kiosk and administrative OS images and software packaging.
• Design, maintain, and operate systems supporting infrastructure management, Apple/iOS MDM, remote management tools, software delivery, and enterprise-scale OS servicing (OS and application software).
• Develop standards for workstations (hardware, OS, and core applications) and deployment/troubleshooting protocols.
• Create and test annual OS configurations for Apple and clinical devices, preparing them for distribution.
• Provide third-level support for helpdesk, tier 1, and tier 2 teams, primarily for administrative and clinical kiosks.
• Administer systems for security compliance and lifecycle management.
• Prepare and test software packages for remote distribution to clinical devices, kiosks, and administrative systems.
• Administer integration systems, including Imprivata, Epic, and printing solutions.
• Monitor and manage remote software delivery processes, assisting EIS deployment staff.
• Administer enterprise desktop management tools such as MDMs (Airwatch, JAMF Pro) and SCCM.
• Assess and design configurations for computers and peripherals to integrate with health system applications.
• Create system documentation and procedures for OS configuration, client application installation, remote deployment, imaging, and peripheral setup.
• Monitor and mentor phone support, tier 1, and tier 2 staff.
• Serve as a technical resource for EIS staff and other departmental application/system managers.
• Provide after-hours support via the Help Desk as part of an on-call rotation.
• Comply with and implement enterprise policies for security and confidentiality.
• Participate in multidisciplinary requirements definition and vendor selection teams as needed.

Requirements

• Seven (7) or more years of experience with iOS, desktop computers, and Apple/Windows operating systems.
• Five (5) or more years of experience with remote software distribution (including package creation and deployment), push technology for software patches, remote control, and remote administration of workstations.
• Experience with enterprise-level device management (18,000+ total devices preferred).
• Solid understanding of hardware and software, including assembly/testing of workstations/peripherals, installation/configuration of backup software, antivirus software, network operating systems, file servers, print servers, web servers, browsers, database servers, and client software.
• Proficiency in network environments, including name resolution, firewalls, VPN concentrators, and network protocols (TCP/IP).
• Experience with mainstream automation, project management, project leadership, presentation, and communications tools.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field preferred.

Benefits

Cedars-Sinai offers an outstanding benefit package and competitive salaries. We prioritize hiring the best, most committed employees and foster a culturally and ethnically diverse community that fuels innovation and high standards of patient care.