Senior Analytics Specialist Developer

About the role

The Senior Specialist Analytics Developer is the most senior individual contributor role within the Analytics Centre of Excellence (CoE), responsible for leading the technical delivery of complex analytics solutions and acting as a subject matter expert. This role is accountable for the quality and governance of analytics outputs through the Develop and Deliver phases, while also consulting on Discover and Define activities to ensure solutions are viable, well-scoped, and aligned to the CoE's Target Operating Model.

Beyond technical delivery, the Senior Specialist Analytics Developer takes an active role in developing the capabilities of Analytics Developers and Specialist Analytics Developers within the team, facilitating knowledge sharing and coaching to continuously raise the standard of analytics practice across the CoE. The role also drives innovation by identifying opportunities to leverage AI, automation, and emerging analytics techniques to deliver greater value for JLL and its clients.

Responsibilities

• Lead and provide values-based leadership for the Analytics Centre of Excellence team, embracing core CoE values: Customer Focus, Collaboration, Integrity, and Courage.
• Ensure all team members demonstrate JLL's core behaviors: Inspire, Win together, Simplify, Be intentional, Be future ready.
• Act as deputy for the Team Lead of the Analytics Centre of Excellence function, as required.
• Consult on new project intake to provide technical assessments of proposed solutions, advising on feasibility, effort, and delivery approach; contribute to prioritization decisions.
• Lead solution design for complex analytics initiatives, defining technical architecture, data models, and development standards; review and approve wireframes to ensure alignment with CoE standards.
• Build the most technically complex analytics solutions, setting the standard for quality and innovation across the sub-team.
• Oversee quality assurance (QA) across the sub-team, including code reviews, data validation, and visualization reviews to ensure all solutions meet CoE quality standards before release.
• Support and oversee User Acceptance Testing (UAT) processes, ensuring client feedback is incorporated effectively.
• Accountable for the publish and documentation process across the sub-team, ensuring all solutions are correctly deployed to the Azara production environment with comprehensive documentation.
• Drive data fluency initiatives across client and account teams, promoting a data-informed culture.
• Identify, pilot, and embed opportunities to leverage AI for automation and efficiency across the Analytics Centre of Excellence operations.
• Partner with Account Analytics, Advanced Analytics, and Sustainability Analytics to ensure the Centre of Excellence follows the full BI solution lifecycle as defined by the Target Operating Model:
  • Discover: Project intake and prioritization
  • Define: Scoping, wireframe, and solutions design
  • Develop: Build, QA, and UAT
  • Deliver: Deployment and documentation
  • Drive: Launch and enable insights
• Act as a key partner to other JLL/T teams that directly contribute to the success of the Centre of Excellence, including Azara product and customer success teams, Data Engineering, and the self-service BI platform team.
• Provide day-to-day technical leadership across all Analytics Centre of Excellence analytics delivery processes, as defined within the Target Operating Model.
• Lead innovation in analytics and automation to evolve business processes and team capabilities; identify opportunities for JLL and client stakeholders supported by the CoE sub-team.
• Foster inspirational leadership, ensuring continuous development and growth of skills and experiences while cultivating a strong, engaged culture founded on collaboration, integrity, courage, and customer focus.
• Deliver analytics development services at scale, deploying real estate analytics into the business and clients.
• Provide subject matter expertise for all analytics-related processes and solutions within the Centre of Excellence.
• Lead the technical development of complex analytics initiatives, ensuring constant communication and partnership with peer Team Leads and the Senior Operations Lead.
• Liaise with key stakeholders to translate complex requirements into practical business solutions.
• Lead sprint developments to create sustainable solutions and manage multiple priorities across the CoE.
• Facilitate continuous growth in skills and knowledge across the CoE.
• Actively facilitate feedback cycles for developers within the sub-team on new initiatives.
• Partner effectively with account and platform solutions and insights delivery teams to ensure the work of the CoE aligns with customer requirements and delivers quantifiable business benefits.

Requirements

• 3+ years of experience in analytics delivery or comparable experience.
• 1+ years in a senior or technical lead capacity within a BI or analytics team.
• Expert-level experience in Tableau and/or Power BI, with a proven track record of delivering complex, governed analytics solutions to production standard.
• Strong working experience with SQL, Python, and Databricks for data transformation, processing, and analytics.
• Experience leading technical delivery within an agile environment, including sprint management and DevOps tooling.
• Degree in data, analytics, or a related field (preferable), or equivalent working experience.
• Proven track record of working with data and experience with data visualization tools and methodologies.
• Customer-focused with experience in technical leadership of a BI team, strong domain knowledge, and a keen understanding of how to translate analytics into business decisions and transformation.
• Experience integrating complex, cross-corporate processes and data models.
• Exceptional oral and written communication skills.
• Ability to manage and motivate individuals outside of direct reporting lines, as well as strong team and networking skills.
• Demonstrated ability to lead multiple projects, stakeholders, and team members concurrently while effectively managing stakeholder expectations.
• Experience with agile methodology or equivalent approaches to managing workloads across teams and customers.
• Highly developed problem-solving and decision-making capabilities.
• Highly creative with the ability to think outside the box and brainstorm new approaches to problem resolution.
• Self-motivated and goal-oriented; ability to work independently and efficiently.

Skills

• Leadership and organizational skills, with the ability to share information across business functions and disciplines, manage stakeholders with diverse interests, and make actionable recommendations.
• Excellent analytical, communication, and presentation skills.
• Ability to develop solutions focused on extracting insight from data.
• Strong, results-driven personality with a high level of enthusiasm, energy, and confidence.
• Passion and expertise in creating a data "discovery-driven" culture.
• Excellent interpersonal skills; ability to work across business lines at senior levels to influence and effect change to achieve common goals.
• Demonstrated leadership with a proven track record of leading multidisciplinary teams and delivering analytics solutions.
• Ability to develop a framework for business analytics, sell it, and embed it at all levels of the business.
• Strong technical skills, including but not limited to:
  • Data Visualization (Tableau and/or Power BI)
  • Program Management (Microsoft DevOps)
  • Data Transformation (Databricks, SQL, Python)
  • Automation flows (Power Automate)
• Fearless and tenacious; not afraid to suggest big ideas and able to push back to focus the analytic process.
• Excellent oral and written communication skills, including the ability to explain analytic process concepts and technologies to business leaders, as well as business concepts to technologists.
• Proven record of effective technical leadership, including balancing team and individual responsibilities, building teams and consensus, and getting things done through others not directly under supervision.
• Works ethically and with integrity.

Behavioral Competencies

• Strategically adept
• Possesses a customer mindset
• Proven leadership in a collaborative environment
• Deals well with ambiguity
• Results-oriented
• Sense of urgency
• Strong influencing and communication skills