Senior Analyst, Trade Management - Food Service

About the role

Lactalis US Yogurt, part of the Lactalis family of companies, is hiring two Senior Analysts, Trade Management - Food Service based in Londonderry, NH. Relocation assistance is not offered for this role.

The Senior Analyst, Trade Management – Food Service will process and resolve trade claims, deductions, and accounts receivable issues for assigned food service customers, distributors, and operator accounts. This role partners closely with Sales, Food Service account teams, brokers, Customer Service, Supply Chain, and Finance to ensure accurate pricing, contract compliance, deduction validation, accrual support, financial reconciliations, and timely collection of invalid claims.

The position supports customer contract maintenance, pricing controls, cash application, ACH processing, and business continuity for critical Accounts Receivable processes while managing increasingly complex customer portfolios. The Trade Management Analyst – Food Service reports to the Assistant Manager/Manager, AR/Trade.

Responsibilities

• Contribute to business improvement by educating and partnering with the sales team to help manage their financial requirements.
• Provide a direct interface for all trade management and accounts receivable questions, issues, and problem resolution to add value to customers.
• Ensure internal control and financial integrity over the trade management process by validating transactions are recorded consistently with internal policies and accounting rules.
• Investigate and resolve invoice and deduction issues by coordinating with Sales, Customer Service, and Supply Chain.
• Proactively prevent invoice disputes by identifying invoice price discrepancies and resolving them with Sales and Customers.
• Collect customer invalid deductions.
• Establish cross-functional relationships to respond to business needs, including resolution of customer issues, improved management of trade spending, and improved collections.
• Partner with Food Service Sales and broker teams to support customer-specific pricing, deviated pricing agreements, rebates, and promotional programs.
• Process accurate and timely application of cash receipts in accordance with established guidelines.
• Run Open Aging to review, resolve, and track open short-pays and deductions for assigned customer accounts.
• Review and validate deductions related to distributor billbacks, customer rebates, off-invoice allowances, promotional activity, freight claims, and pricing discrepancies.
• Support contract and program compliance for food service operators, chain accounts, distributors, and group purchasing organizations (GPOs).
• Validate/Invalidate Customer Deductions, ensuring accuracy of promotion contracts and promotion claims by clearing Valids and identifying Invalids for Collection/Repay.
• Manage transactions in a third-party Deduction Management System to ensure timely and accurate deduction clearing.
• Validate Non-Trade Deductions and resolve them timely—process Credits/Rebills (Billing Complaints).
• Complete daily, weekly, and monthly to-do/checklist items for operational effectiveness.
• Complete Month-End Checklist in accordance with month-end procedures and requirements.
• Process Payables weekly against Trade Deals in the deduction management system and email remits to customers.
• Manage personal and team email inboxes timely and efficiently.
• Manage a portfolio of customers with increased complexity in resolving outstanding issues professionally, succinctly, and timely.
• Work closely with Sales Planning and/or team manager to update contracts.
• Process Contract Changes in GoSimple as needed.
• Manage/Back Up Daily ACH Processing and distribute to the team for posting.
• Post Miscellaneous Cash: Inter-Company, Cream Payments, Foreign Wires, Royalty Payments.
• Manage/Back Up Pricing Review/Release Process for accurate invoicing and to avoid deductions.
• Act as backup for the Payables Process (weekly Pay Run).
• Act as backup for GoSimple I/F Files Reconciliation Process daily.
• Act as backup for Clearing Document Reversal Process.
• Perform ad hoc duties as assigned.

Work Conditions

• Extended hours may be necessary depending on project needs.
• Tools such as a computer, phone, and/or allowances will be provided.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties and responsibilities.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.

Requirements

• Bachelor’s degree is preferred; majors in Business, Finance, or a related field are preferred.
• 5+ years of accounts receivable, trade management, and/or collection, and contract compliance experience is required.
• Experience supporting food service, distribution, hospitality, restaurant, or broader food and beverage channels is preferred.
• Experience with distributor billbacks, deviated pricing, rebates, promotional claims, or food service customer agreements is preferred.

Qualifications

• Advanced Excel skills are required.
• Prior Food Service Accounts Receivable and collection experience is required.
• Prior experience with Trade Management concepts and policies is preferred.
• Knowledge of food service distribution models, customer pricing structures, and promotional programs is preferred.
• Familiarity with food industry documentation, margin sensitivity, and customer service expectations is a plus.
• Understanding of control concepts, policies, and trade accounting rules is required.
• SAP and Trade system experience is required.
• Knowledge of GoSimple is preferred.

Benefits

Lactalis offers a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options, including:

• Significant support for insurance costs.
• Generous contributions to retirement plans.
• Paid Time Off from day one.
• Professional growth opportunities, including training, development, and Education Reimbursement.