Senior Analyst, Security Operations

Position Summary

The Senior Analyst, Security Projects & Newbuild supports the Global Security Operations leadership team by assisting in the planning, development, execution, tracking, and continuous improvement of security-related projects, processes, policies, and newbuild initiatives across Royal Caribbean Group.

Key Responsibilities

• Support the planning, coordination, tracking, and execution of Global Security projects, including newbuild initiatives, technology projects, operational improvement initiatives, and fleetwide security programs.
• Aid in managing project timelines, deliverables, action items, status updates, and follow-up items to ensure projects remain on track.
• Work with the procurement team to create equipment orders, document requirements, track progress, coordinate with stakeholders, and maintain visibility of open items.
• Prepare project summaries, updates, presentations, trackers, and leadership reports as needed.
• Maintain clear and organized project documentation to support continuity, accountability, and future reference.
• Collaborate with different teams to prepare an agenda for annual security conferences.

Process Development & Standardization

• Assist in developing, documenting, and improving Global Security processes, procedures, workflows, and standards.
• Help identify gaps, inefficiencies, and opportunities for improvement in existing processes and documentation.
• Create tools, templates, trackers, and workflows that improve consistency, visibility, and execution across Global Security initiatives.
• Support the development of repeatable processes that allow the department to manage projects and operational responsibilities more effectively.

Policies & Documentation Support

• Assist with writing, reviewing, formatting, organizing, and updating security policies, procedures, manuals, guidance documents, training materials, and operational documentation.
• Support the alignment of security documentation with company standards, operational needs, and applicable regulatory requirements.
• Help maintain version control, document tracking, and organized repositories for key Global Security documents.
• Draft clear and professional written materials, including summaries, reports, process documents, project updates, and policy-related content.
• Ensure documentation is accurate, consistent, easy to understand, and aligned with Global Security leadership expectations.

Technology, Systems & Data Support

• Support the use and development of technology tools used by Global Security, including Smartsheet, Power BI, SharePoint, Microsoft Office applications, and other platforms introduced by the business.
• Learn new systems quickly and assist in building or maintaining dashboards, trackers, reports, forms, workflows, and project management tools.
• Support data collection, organization, and reporting related to projects, processes, technology initiatives, and operational performance.
• Aid in creating visibility tools that help leadership track progress, identify gaps, and make informed decisions.
• Maintain a strong working understanding of technology solutions used by the department and support their practical implementation.

Cross-Functional Coordination

• Coordinate with internal stakeholders, including Security Operations, Newbuild, IT, HR, Legal, Finance, Marine Operations, Guest Operations, shipboard teams, vendors, and other business partners as needed.
• Follow up with stakeholders to collect updates, confirm action items, and support timely completion of deliverables.
• Help organize meetings, prepare agendas, document meeting notes, and track follow-up actions.
• Communicate professionally and effectively with both shoreside and shipboard stakeholders.
• Support leadership by ensuring information is organized, accurate, and available when needed.

Leadership Support

• Provide direct administrative, analytical, project, and operational support to the Senior Manager, Security Operations, Projects & Newbuild.
• Anticipate needs, follow up independently, and help keep projects and initiatives moving forward.
• Work with minimal supervision while keeping leadership informed of progress, risks, delays, and required decisions.
• Support multiple priorities at the same time in a fast-paced and changing environment.
• Maintain a high level of ownership, accountability, urgency, and attention to detail.

Qualifications, Knowledge & Skills

• Bachelor’s degree from an accredited college or university, or equivalent relevant experience.
• Prior experience in security operations, project coordination, maritime operations, newbuild, compliance, process improvement, business administration, or operational support preferred.
• Strong organizational skills with the ability to manage multiple projects, tasks, deadlines, and priorities at the same time.
• Ability to work in a very fast-paced environment and adjust quickly to changing priorities.
• Strong work ethic, high sense of urgency, and willingness to take ownership of assigned responsibilities.
• Ability to work independently, think ahead, and follow through without constant direction.
• Strong written communication skills with the ability to draft clear policies, procedures, reports, summaries, and project documents.
• Strong attention to detail and ability to organize information in a clear, professional, and practical way.
• Ability to learn new systems, applications, and technology tools quickly.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, Outlook, and SharePoint.
• Experience with Smartsheet, Power BI, project management tools, dashboards, forms, workflows, or reporting platforms preferred.
• Ability to understand technology concepts and support technology-related security projects, even if not serving as a technical expert.
• Strong interpersonal skills with the ability to communicate effectively with leadership, peers, shipboard teams, vendors, and cross-functional partners.
• Self-driven, adaptable, reliable, and focused on continuous improvement.
• Ability to maintain confidentiality and handle sensitive security-related information appropriately.