Senior Analyst, Retail Operations

Billing

Oversee the timely and accurate generation of customer invoices.
Monitor and resolve billing exceptions and discrepancies.
Partner with internal teams to improve billing accuracy and automation.

Customer Enrollment

Ensure all commercial customers are enrolled accurately and on schedule.
Manage enrollment exceptions and troubleshoot issues as they arise.
Collaborate with IT and third-party vendors to enhance and automate enrollment systems.

Regulatory

Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets.
Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities)
Prepare data and assist with regulatory filings, audits, and reports.
Partner with legal, compliance, and operations teams to assess and manage regulatory risk.

Commissions

Track and report on commission structures, performance, and exceptions.
Address broker inquiries professionally and efficiently.
Develop tools and reporting processes to automate and optimize commission workflows.

Customer Service

Respond to customer inquiries and issues with clarity, professionalism, and urgency.
Ensure seamless coordination between operations, billing, and support teams.

Data Analytics

Analyze operational and financial data to identify trends, gaps, and opportunities.
Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI.
Support business decisions with clear, concise reports and visualizations.

Strategic Operations

Collaborate with cross-functional teams to improve tools, systems, and workflows.
Contribute to special projects including workflow scaling and new service rollouts.
Drive operational improvements to support customer satisfaction and company growth.