Senior Analyst Reporting

What You Will Do

• Develop and improve operational reporting and analytics solutions that support Customer Care functions, including Billing, Collections, Contact Centre, and digital channels.
• Compose and build scalable dashboards and reporting tools using Power BI and modern cloud-based data platforms to deliver meaningful business insights.
• Analyze customer interactions and cross-channel data from web, mobile, IVR, chatbot, and agent-assisted channels to identify trends, opportunities, and business improvements.
• Partner with operations leaders, IT teams, analytics professionals, and external vendors to define reporting requirements and deliver innovative data solutions.
• Translate analytical findings into actionable recommendations that improve customer experience, operational efficiency, and channel effectiveness.
• Support the transition from traditional reporting processes to automated, near real-time performance monitoring and self-service analytics.
• Maintain data accuracy, reporting documentation, and governance standards while supporting ongoing reporting and analytics initiatives.

Who You Are

• Related university degree or technical diploma with two to four years of experience or equivalent combination of formal education, certification and experience.
• Skilled in analytics, business intelligence, reporting, or data analysis.
• Advanced proficiency with Power BI, including data modeling, DAX, dashboard development, and visualization guidelines.
• Strong experience working with SQL and large structured and semi-structured datasets.
• Experience using Python for data analysis, automation, or data transformation activities.
• Knowledge of modern data platforms such as Databricks, cloud data lakes, or distributed data processing environments.
• Strong analytical, problem-solving, communication, and collaborator management skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.

Preferred Experience

• Experience integrating data from customer systems, contact centre platforms, IVR technologies, and digital customer channels.
• Knowledge of customer journey analytics, segmentation, and behavioural analysis techniques.
• Experience modernizing legacy reporting environments and implementing cloud-based analytics solutions.
• Understanding of utility operations and customer care processes.
• Demonstrated ability to influence business decisions through data storytelling and actionable insights.

Working Conditions

• Primarily office or hybrid office environment with frequent computer-based work and data analysis.
• Regular collaboration with operations, IT, analytics teams, and external partners across multiple business functions.
• Managing multiple priorities, reporting deadlines, and ongoing analytical projects in a fast-paced environment.
• Occasional travel may be required based on business needs.

Physical Requirements

• Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements

• Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Salary

Ranges from $65,800 – $90,000 USD for US locations based upon candidate’s experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.