Senior Analyst: Quality Control

About the role

The Senior Analyst: Quality Control leads the design, development, maintenance, and execution of QC plans, test scenarios, and test cases for a variety of IT systems. This role guides and coordinates all project QC tasks, assists with test environment administration, and helps maintain and evolve the QC strategy and related processes.

Responsibilities

• Define and document test plans, identify test stages and techniques, and guide project teams and users throughout execution.
• Administer test environments and coordinate with Desktops and Operations departments.
• Deliver high-quality end-user support, including training on test tools.
• Maintain metrics on QC processes and results.
• Author and maintain documentation of QC guidelines and processes.
• Provide inputs on QC activities to project managers for project plans and status reporting.
• Develop accurate duration/effort estimates for QC activities and deliver to timelines.
• Foster a collaborative work environment using Agile and DevOps principles.
• Review documentation, communicate findings, and support resolution.
• Analyze and decompose requirements and design documentation to determine test points and scenarios.
• Develop, run, maintain, and manage manual functional test cases to validate requirements.
• Partner with project teams to verify defect fixes and conduct regression testing.
• Interface with QC Automation Engineers to clarify requirements, provide test case information, and address test environment needs.
• Administer deviation management systems and test case repositories.
• Execute automated functional test cases as needed.
• Assist with yearly forecasting activities, including providing level-of-effort estimates for project proposals.
• Interface with software support and maintenance vendors to resolve issues and leverage tool capabilities.
• Perform workflow analysis and recommend process improvements and team development opportunities.
• Identify alternatives to avoid potential problems and increase the probability of desired outcomes.
• Communicate resource needs to QC leadership.
• Provide guidance, coaching, and training to junior QC analysts.
• Assist in developing RFP/RFI documentation for vendor selection and contribute to vendor analysis and recommendations.
• Participate in the interview process for open positions.
• Ensure requirements traceability from high-level requirements to test cases.
• Identify, communicate, and track system deviations and quality metrics to facilitate resolution and help stakeholders understand risk.
• Deliver clear, correct, factual, and timely written and oral communications using non-technical language where possible.
• Provide timely, accurate, and complete status reporting to stakeholders and managers.
• Maintain proactive working relationships with other teams within IT and the business.
• Facilitate User Acceptance Testing (UAT) planning, execution, and management, including environment preparation and test tool support.
• Promote open and transparent communication between business support teams and fee-earning employees.
• Anticipate obstacles in planning and adjust accordingly.
• Interface with project team members, including Business Analysts and SMEs, to confirm project scope, requirements, and test data needs.
• Encourage team members to provide continuous feedback and share information openly.
• Notify QC leadership and project managers if deliverables are at risk or critical issues arise.

Requirements

• Bachelor’s degree in Information Technology, Computer Sciences, or a related field. An equivalent combination of education and directly related experience may be considered.
• Minimum of 5 years of experience in a software QC role with broad experience in creating and maintaining test cases for various applications (e.g., SaaS, Client/Server, Mobile, and Hosted).
• Prior experience writing project test plans and assisting with overall QC strategy for an organization.
• Experience interpreting use cases, design, and functional specifications while providing QC-relevant feedback.
• Experience managing test case repositories, organizing test cases for execution, and leveraging best practices in test case construction and execution.
• Ability to conduct and direct research into IT issues and products.
• Demonstrated diversity in successfully planning and executing QC activities across various technologies and projects, including Enterprise Business Intelligence powered by Data Warehouses/Lakes.
• Ability to perform general mathematical calculations to support test case construction, business cases, budgets, and metrics.

Skills

• Proficiency in Microsoft 365 and Microsoft Teams products.
• Understanding of relational database theory and experience using SQL for verification activities.
• Knowledge of Azure AD, AD, and InTune features/concepts such as GPOs.
• Experience using Virtualization Technology (e.g., VMware, Client/Server Snapshots, and Cloning) as part of a test environment.
• Demonstrated knowledge of a broad set of quality control techniques and methods (e.g., White Box, Black Box, Boundary Value, Parallel, Risk-Based).
• Proven experience using contemporary testing tools (e.g., OpenText AQM, Azure DevOps, JIRA, IBM ETM), including defect tracking tools.
• Experience using relevant Windows operating system tools for verification activities.
• Strong understanding of QC principles, QC processes, and the Software Development Life Cycle.
• Proficiency with Generative AI tools (e.g., Harvey, CoPilot, ChatGPT, Gemini) to accelerate and improve test case development, test planning, research, and troubleshooting (preferred).
• Power BI experience, including Power Query and DAX (Data Analysis Expressions), is a plus.
• Strong written and verbal communication skills, with the ability to communicate and negotiate effectively at all levels of the firm and with outside vendors.
• Ability to work in a diverse team environment and support the demanding needs of the firm.
• Ability to work under pressure, meet deadlines, and manage shifting priorities.
• Strong customer service skills, with the ability to anticipate needs and exercise independent judgment.
• Strong attention to detail, organizational skills, and the ability to handle multiple projects.
• Ability to maintain confidentiality and exercise discretion.
• Solid strategic thinking and problem-solving skills.
• Ability to adjust rapidly and frequently to new situations requiring attention and resolution.
• Ability to fully understand the functional and business requirements of a software application.
• Initiative to generate new ideas to improve department operations.
• Willingness to challenge the status quo.

Benefits

Professional experience in a professional services setting is preferred.

Pay

The typical pay scale for this position is between USD $101,600.00/Yr. and USD $134,300.00/Yr., although the actual wage or salary may vary based on the candidate's education, experience, skills, and internal pay alignment.