Senior Analyst, IT Client Support

About the role

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals. This position supports Cardinal Health's Denver, CO Distribution facility. The candidate will be the sole IT support person for the site and will work with various teams across the organization to provide IT support. Must be able to act as primary IT support of the site, which may include some after‑hour support and weekend activities. The candidate will also have secondary support responsibility for the Englewood, CO location.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services, as assigned.

Requirements

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance; may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Qualifications

• Bachelors degree in related field or equivalent work experience, preferred
• 2+ years experience in related field, preferred
• Experience in a Warehouse Environment, preferred
• Knowledge of RF scanners, Zebra printers, Bar code scanners, preferred
• Working knowledge of Windows 10, SCCM, ServiceNow and Office 365, preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Pay

Anticipated hourly range: $30.70 per hour - $44.00 per hour. Bonus eligible: No. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Schedule

May require after‑hour support and weekend activities as primary IT support for the site.