Senior Analyst, IT Client Services

About the Role

Information Technology at Cardinal Health oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers IT solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to end users for software, hardware, conference room technology, warehouse technology, servers, networks, and enterprise systems. This role frequently handles escalated issues, resolves user requests, provides education and training, and maintains ownership of end-user productivity platforms. This is an on-site position based in Hudson, WI, supporting multiple locations in the Minneapolis/St. Paul area, including travel to Wabasha, MN.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnoses and resolves unique problems with hardware, software, and operating systems; determines the source, level, priority, and nature of issues.
• Configures, deploys, maintains, troubleshoots, inventories, and supports computer workstations, laptops, printers, mobile devices, phones, and other equipment.
• Installs, removes, and configures hardware and software.
• Addresses user tickets within documented service levels.
• Provides prompt and accurate feedback to clients and follows up to ensure system functionality.
• Works independently or via team collaboration.
• Provides support via in-person, phone, or remote methods.
• Manages and delivers exceptional customer service.
• Partners with end users to align business requirements with technology solutions.
• Prioritizes and manages multiple open issues simultaneously.
• Escalates unresolved issues to appropriate internal teams.
• Provides after-hours and weekend support as needed.
• Travels periodically to support business initiatives.

Qualifications

• Two-year degree in a related field or equivalent work experience, preferred.
• 4+ years of experience in a related field, preferred.
• Experience supporting multi-platform environments (Windows 10/11, Citrix, Microsoft W365, AWS desktops, Android, SOTI), preferred.
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting, preferred.
• Working knowledge of hardware builds, configuration, compatibility, upgrades, diagnostics, and desktop-based security methodologies, preferred.
• Experience with warehouse technologies (laser printers, Zebra printers, wearable/handheld terminals, IWD/RF scanners), preferred.
• Understanding of basic network topology, Ethernet, Wireless, and TCP/IP protocol, preferred.
• Proactive, innovative, and creative problem-solving skills, preferred.
• Strong analytical, organizational, and planning skills, preferred.
• Understanding of project management and team dynamics, preferred.
• Ability to work independently and as part of a team, preferred.
• Excellent verbal and written communication skills, preferred.
• Experience in manufacturing, automation, or warehouse environments, preferred.
• Willingness to travel up to 25% to other facilities, as needed.

What is Expected of You

• Applies working knowledge to perform varied tasks and solve technical problems.
• Works on projects of moderate scope and complexity.
• Identifies and implements solutions within defined parameters.
• Receives general guidance, with more detailed instruction on new projects.
• Work is reviewed for sound reasoning and accuracy.

Pay

Anticipated hourly range: $27.40 - $39.30 per hour. Pay is determined by factors including geographical location, education, experience, skills, and internal pay equity.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/21/2026. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health is an Equal Opportunity/Affirmative Action employer.