Senior Analyst, Customer Facing Supply Chain

About the role

The Senior Analyst, Customer Facing Supply Chain is a flexible, cross-functional role supporting evolving needs across Wholesale (WHSL), Direct-to-Consumer (DTC), and Digital platforms (VF Portal). The role supports AMER transformation by combining data-driven insights, operational execution, and digital enablement, partnering across Supply Chain, Digital Technology (DT), and Brand teams to improve service performance, customer experience, and scalability.

Responsibilities

• Serve as a flexible resource across AMER Customer Facing Supply Chain, supporting WHSL and DTC priorities based on evolving business needs
• Support end-to-end order-to-cash processes, including order management, fulfillment, returns, and customer service workflows
• Partner with Customer Service, Sales, Compliance, Credit, Logistics, and Distribution teams to identify and support implementation of operational improvements
• Provide surge support for regional initiatives, peak periods, and transformation programs
• Analyze operational and customer data across channels to identify trends, performance gaps, and improvement opportunities
• Develop dashboards/reporting that improve visibility into order status, shipments, and customer interactions
• Conduct root cause analysis on key operational issues (e.g., delays, cancellations, returns) to support continuous improvement
• Support VF Portal operations, including issue triage, user adoption, and input into enhancement prioritization
• Maintain monitoring of portal usage, customer journeys, and adoption trends across customers and brands to improve self-service capabilities and experience
• Support User Acceptance Testing (UAT), release readiness, and user enablement to ensure successful adoption of new digital capabilities
• Ensure adherence to AMER service models and global VF process frameworks, while supporting regional optimization needs
• Identify process inefficiencies and recommend improvements to enhance customer experience, service consistency, and scalability
• Support cost-to-serve optimization initiatives through data-driven insights and process improvements
• Act as a key liaison between business teams and Digital Technology, ensuring alignment on priorities and requirements
• Partner with Brand, Customer, and Functional stakeholders to understand regional customer needs and operational challenges
• Support the development of training materials, communication, and documentation to enable adoption of new processes and tools

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field (or equivalent experience)
• 3–5+ years of experience in supply chain, customer operations, or digital platform support
• Experience supporting cross-functional initiatives within established business or transformation frameworks
• Strong analytical capabilities with experience in data analysis, KPI tracking, and reporting tools
• Strong communication, problem-solving, and stakeholder management skills

Qualifications

• Minimum 3 years of relevant experience

Skills

• Excellent organizational and project management skills
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Experience with data analytics and reporting tools
• Strong interpersonal and communication skills

Benefits

At VF, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes:

• Health insurance plans
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Wellness programs
• Professional development opportunities

Pay

$73,440.00 USD - $91,800.00 USD annually

Schedule

This is a hybrid role, requiring a minimum of 3 days in office per week.