Senior Analyst, Crew Operations

How You'll Help Us Keep Climbing

Overview: The Senior Analyst, Crew Operations is responsible for the real-time planning, allocation, and delivery of crew resources across the operation.

Key Responsibilities:

• Execute real-time operational decisions to allocate crew resources and ensure full flight coverage across the network.
• Manage and resolve operational disruptions while maintaining compliance with regulations, labor agreements, and company policies.
• Optimize crew assignments to balance safety, service reliability, compliance, and cost efficiency.
• Cook up crew trip logistics, including scheduling adjustments and hotel accommodations.
• Utilize legacy systems and next-generation optimization tools to support operational decision-making.
• Serve as an active end user of emerging technologies and support implementation of new tools and processes.
• Leverage data and operational insights to improve resource allocation and operational outcomes.
• Partner with Flight Operations, IFS, Crew Technology, IT, Analytics, Finance, and Operations Management teams.
• Identify operational inefficiencies and recommend scalable process and technology improvements.

What You Need To Succeed

Minimum Qualifications:

• A high school diploma, GED, or equivalent.
• Demonstrated analytical, problem-solving, and critical-thinking capabilities.
• Ability to make sound decisions under pressure in time-sensitive situations.
• Strong verbal and written communication skills.
• Self-starter with the ability to work independently and collaboratively.
• Flexibility to support a 24/7 operation, including shift work.
• Commitment to safety, regulatory compliance, and operational excellence.
• Experience in crew operations, airline scheduling, resource planning, or a related operational environment.
• Knowledge of data analysis and data visualization concepts and tools.
• Possesses a high school diploma, GED, or high school equivalency.
• At least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge

Preferred Qualifications:

• A bachelor’s degree in business, Operations, Engineering, Technology, or a related field, or equivalent experience.
• Familiarity with crew management systems, optimization tools, or operational technologies.
• Experience supporting technology implementations, change management, or process improvement initiatives.

Benefits And Perks

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform.
• Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.