Senior Analyst, Operations

About the role

The Senior Operations Analyst supports the Automotive, Affinity, Aviation/Marine and Retail Sales groups by developing and tracking key performance metrics, managing reporting tools, and improving data processing and activation, with a primary focus on the Automotive group to ensure accurate and timely processing of records, record fallout, and exception handling.

Responsibilities

• Monitor ongoing program operations through reporting, controls, process validations, data analysis, testing, and system understanding.
• Evaluate operational data issues and recommend solutions to strengthen reporting accuracy, controls, and performance visibility.
• Propose business processes, database revisions, and reporting improvements for increased performance toward goals.
• Create and manage daily Tableau reporting, including official business performance reporting; maintain a repository of reports for supported teams.
• Own quality, accuracy, and optimization of business-critical reporting outputs and maintain clear documentation.
• Identify opportunities for process improvement and operational efficiencies, especially in Automotive Remarketing related to trial starts and record processing; develop scalable recommendations.
• Support Automotive Remarketing, Affinity, Aviation/Marine, Retail Sales, and Automotive Field teams with ad‑hoc and recurring tasks and long‑term projects.
• Lead data‑mining activities aligned with business development objectives.
• Collaborate with functional areas for reporting ideas and improvements.
• Network with senior internal stakeholders to clarify objectives, communicate insights, and align reporting improvements with business development priorities.

Requirements

• Minimum of 3 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal direction and apply independent judgment.
• Grasp key system processes/functionality quickly and use learnings to guide analyses.
• Ability to simplify technical issues for non‑technical stakeholders.
• Strong interpersonal skills and ability to interact with staff at all levels.
• Self‑starter who provides thought leadership for building new reports and enhancing metrics.
• Excellent organizational and time‑management skills, with ability to prioritize, multi‑task, and work under shifting deadlines.
• Proactive problem‑solver who follows through on projects and manages expectations.
• Ability to leverage multiple databases with large volumes of information.

Skills

• Intermediate working knowledge of Tableau required.
• Intermediate working knowledge of SQL required.
• Experience with Python preferred.
• Experience with automation and/or AI tools such as chatGPT, Gemini, etc. preferred.
• Must have legal right to work in the U.S.

Pay

Base salary expected in the range of $72,000 to $95,000, depending on skills, qualifications, and experience; role may be eligible for discretionary short‑term and long‑term incentives.