Senior Ambassador Manager

About the role

The Senior Ambassador Manager, a key position within the Ambassador Services Team, manages all Ambassador and patient/caregiver relations, and oversees and implements all Ambassador-related projects. They work closely with Account Team members, Programs Team leaders, and Recruitment Team leaders to address and meet the objectives of Snow's clients. The Senior Ambassador Manager serves as the direct point of contact for Ambassadors and is responsible for extensive documentation with regard to all Ambassador communication and engagement.

Responsibilities

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Ambassador Program
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all contracts, health records, and personal information in accordance with these guidelines
• Develop strong partnership with analytics specialists, mentor program managers, and coaching and training specialists to align on team processes, client initiatives, compliance regulations, and project management
• Identify and suggest methods to improve processes and efficiency for the Ambassador Services team
• Analyze Ambassador utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates
• Ensure all Ambassador communications and utilizations are documented within Salesforce (online data management platform)
• Work closely with analytics specialist to provide detailed reports on Ambassador utilization and touchpoints
• Maintain up-to-date contracts and closely monitor expiration dates to ensure there is never a lapse
• Manage Ambassadors and interact with pharmaceutical company representatives onsite at live events, which could include educational programs, client internal events, and photo/video shoots
• Facilitate expense process
• Evaluate Ambassador performance to ensure compliance adherence, client objectives are met, and attendee satisfaction is achieved
• Avoid any conflicts of interest and maintain confidentiality of all information received during the course of employment
• Communicate with pharmaceutical company representatives regarding Ambassador engagements and needs
• Assist with event planning as needed
• Evaluate and understand Ambassadors’ strengths and stories to match appropriate Ambassadors with event/client needs
• Work closely with coaching and training specialists to ensure proper communication and presentation skills coaching takes place for Ambassadors
• Coordinate speaking engagements on behalf of Ambassadors and ensure that all logistics, including travel, are confirmed
• Manage Ambassadors and interact with pharmaceutical company representatives onsite at live events, which could include educational programs, client internal events, and photo/video shoots
• Assist Account Team with annual Ambassador training
• Work closely with recruitment team to manage recruitment efforts
• Manage and coordinate Ambassador training sessions
• Manage and coordinate Ambassador recruitment efforts
• Manage and coordinate Ambassador onboarding
• Manage and coordinate Ambassador offboarding
• Manage and coordinate Ambassador feedback collection
• Manage and coordinate Ambassador performance evaluations
• Manage and coordinate Ambassador compensation and benefits
• Manage and coordinate Ambassador termination
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances
• Manage and coordinate Ambassador appeals
• Manage and coordinate Ambassador terminations
• Manage and coordinate Ambassador disciplinary actions
• Manage and coordinate Ambassador grievances