Senior AI Product Manager

About the Role

Owns a major area of the BSWH AI use-case roadmap, translating customer jobs-to-be-done into AI-powered experiences that improve customer outcomes, operational efficiency, and business value. Leads prioritization, roadmap development, requirements definition, launch planning, and success measurement for AI-enabled capabilities across one or more customer journey areas. Collaborates with Digital, Journey, Clinical, Analytics, Data, Ontology, Architecture, Engineering, and Operations teams to define, deliver, and continuously improve AI-powered customer experiences.

Responsibilities

• AI Use Case Product Strategy & Roadmap: Own the product strategy, roadmap, and backlog for priority AI use-case areas. Translate problems into jobs-to-be-done, product requirements, and measurable outcomes. Define success metrics and KPIs. Identify and prioritize AI opportunities. Develop business cases and prioritization frameworks.
• Customer Outcomes & Jobs-to-Be-Done Ownership: Lead discovery efforts to understand customer needs and pain points. Frame AI use cases as concrete jobs-to-be-done with clear problem statements and success criteria. Partner with stakeholders to validate proposed capabilities.
• AI Capability Definition & Experience Design: Define AI-enabled product capabilities, workflows, and customer experiences. Translate strategy into user stories and acceptance criteria. Collaborate on solution design and ensure alignment with BSWH experience standards.
• Cross-Functional Delivery & Adoption: Lead cross-functional collaboration across teams. Manage roadmap tradeoffs and communicate progress to stakeholders. Support launch planning and operational handoffs.
• Evaluation, Measurement & Continuous Improvement: Define AI behaviors and acceptance criteria. Establish evaluation approaches and monitor performance. Drive iterative improvement using feedback and analytics.
• Platform Reuse & Enterprise Alignment: Ensure use cases leverage reusable enterprise AI capabilities. Identify shared patterns and requirements. Support near-term delivery and long-term AI strategy.

Requirements

• Bachelor’s degree in Business, Product Management, Engineering, Computer Science, Data Science, Healthcare Administration, or related field. Master’s degree preferred.
• 8–12 years of product management experience with demonstrated ownership of digital products and measurable business impact.
• Experience managing complex cross-functional roadmaps and working with AI-enabled products.
• Strong understanding of AI-enabled product development and modern AI capabilities.
• Experience translating customer needs into structured product requirements and prioritized roadmaps.
• Healthcare, life sciences, financial services, or regulated-industry experience preferred.

Qualifications

• Proven ability to define product strategies that translate customer problems into measurable outcomes.
• Strong product judgment and prioritization skills in complex environments.
• Ability to collaborate with diverse teams and influence without authority.
• Comfort operating in regulated environments with safety, privacy, and compliance considerations.

Skills

• Product ownership across the full lifecycle, including strategy, discovery, delivery, and optimization.
• Experience with APIs, integrations, enterprise systems, and data products.
• Strong analytical skills and ability to interpret performance data and customer metrics.
• Familiarity with AI concepts such as large language models, orchestration, and evaluation frameworks.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.

Note: Benefits may vary based on position type and/or level.