Senior AI Product Builder

Role Description

AI Builders is ShipBob’s new job family — the deliberate next step for Product Management in the AI-native era. The thesis is simple: when AI tools can generate working code from precise specs, the slowest step is no longer the spec — it is the PM→Engineer handoff. AI Builders close that gap by owning discovery, specs, prototypes, and production PRs themselves, accelerated by an AI-native pod.

What you'll do

• Own the full product loop end-to-end: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff.
• Own ShipBob's MCP server and merchant-facing chat capabilities end-to-end. Define the agent surface, ship the integrations, measure adoption.
• Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals.
• Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators.
• Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time — without coaching.
• Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs.
• Evaluate whether a proposed solution fits ShipBob’s architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts.
• Routinely route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently.
• Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data.
• Participate in architecture reviews alongside Engineering as the product judgment seat — the person making the build-vs-buy-vs-defer call on the room’s behalf.

What you'll bring to the table

• 5+ years of product management, product engineering, or equivalent experience, with demonstrated hands-on AI tool usage in a professional context.
• Demonstrated ability to write story/specs that AI tools can act on directly — state machines, business rules, data contracts, edge cases — not narrative PRDs.
• Technical fluency: can read a data model, evaluate an API contract, and identify when AI-generated code deviates from the target architecture.
• Track record of shipping working prototypes or production code, not just Figma mocks or slide decks.
• Solid outcome ownership: sets success metrics and kill thresholds at spec time and tracks them after launch.
• Experience working in supply chain, fulfillment, logistics, transportation, or e-commerce technology.
• Comfortable operating in a fail-fast culture. Being wrong fast is a feature here — staying slow to look right is the failure mode.
• Excellent written communication: you write specs, not meeting notes.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.