Senior Agent Product Manager

What You'll Do

Lead complex, multi-stakeholder customer implementations autonomously - including new specialties, new products, and multi-site rollouts.

Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations.

Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results.

Build new scalable processes, best practices, and systems from scratch - not just improving what exists, but creating infrastructure that outlasts your direct involvement.

Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden.

Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting.

Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally.

What We're Looking For

• 4-6 years of experience in Consulting or Implementation, or a similar post-sales role
• Track record of owning complex, multi-stakeholder implementations end-to-end - including accounts with enterprise, MSO, or health system dynamics
• Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences
• Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
• Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks
• Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
• Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
• High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
• Passion for helping healthcare organizations and colleagues

Nice to Haves

• Experience working with or within MSO, PE-backed, or enterprise health system accounts
• Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
• Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
• Prior experience in a health tech or AI company
• Willingness to travel 4x per year for team offsites and customer onsite sessions

Benefits & Perks

• Competitive Compensation - Including salary and employee stock options so you share in our success.
• Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend - We’ll outfit your in-office workspace so comfy as it's productive.
• Lifetime Learning - Annual budget for professional development, plus training opportunities to help you grow.
• Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
• 401(k) - Build your retirement savings.