Senior Agent Architect

About the role

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners.

Responsibilities

• Play a key role in transforming customer service with AI Agents
• Support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team

Requirements

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Experience building custom connectors via integration platforms such as Paragon (TypeScript)
• Experience with Git-based version control and CI/CD pipelines
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Experience with REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale

Qualifications

• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong analytical and critical thinking skills
• Knowledge of data structures, system integrations, and enterprise APIs
• Experience with Git-based version control and CI/CD pipelines
• Familiarity with middleware architecture

Skills

• Large Language Models (LLMs)
• Prompt Engineering
• NLP & NLU conversational design
• Integration platforms

Benefits

• On-Target Earnings (OTE) consisting of a base salary and performance-based variable component, in addition to an equity package
• Salary Range: $113,000—$129,000 USD
• Data protection standards for clients' and employees' data
• Equal opportunities to all qualified applicants
• e-verify employer in the USA

Pay

• On-Target Earnings (OTE) consisting of a base salary and performance-based variable component, in addition to an equity package
• Salary Range: $113,000—$129,000 USD

Schedule

• Full-time remote
• New York Office