Senior Agent Architect

Senior Agent Architect Our client, an innovative leader in enterprise conversational AI, is seeking a Senior Agent Architect to join our client's team in New York. In this pivotal role, you will design and implement end-to-end AI agent architectures that integrate seamlessly with complex enterprise environments, shaping reliable, scalable solutions for global organisations. Key Skills and What You'll Do Solution & Systems Architecture: Design end-to-end architectures for AI agent deployments, mapping how the platform connects with CRMs, ERPs, ticketing systems and contact centre solutions.Enterprise Integrations & APIs: Build and configure integrations using APIs and integration platforms, applying systems thinking to orchestrate complex, multi-system data flows.Collaboration with Engineering: Partner closely with forward deployed engineers on custom integration scenarios that go beyond standard capabilities.Testing & Reliability: Apply structured testing to validate architecture, integration robustness and AI agent performance under real-world conditions.LLM & Prompt Design: Use knowledge of LLM internals (e.g. embeddings) to translate customer requirements into prompts and conversational behaviours that are reliable and user-aligned.Conversational Workflow Design: Translate complex customer workflows into structured conversational components that AI agents can execute consistently.Voice & Output Tuning: Fine-tune conversational flows and voice output (SSML, lexicons, regex) to align with customer brand standards.Stakeholder & Project Management: Work across Product, Solution Engineering, Sales and customer teams to remove blockers and ensure successful deployments.Documentation & Thought Leadership: Create best practices and how-to guides that represent the expertise of our client's Agent Architect team. Interested? If you're excited by complex systems, real-world impact and shaping the future of customer conversations, we'd be delighted to discuss this opportunity further.