Senior Adult/Dislocated Worker & Accountability Program Analyst
Program Oversight and Compliance
Program Oversight and Compliance Monitor and evaluate WIOA Adult and Dislocated Worker programs to ensure compliance with applicable federal, state, and local laws, regulations, and policies.
Provide oversight of contracted service providers, ensuring adherence to contract requirements, performance expectations, and service delivery standards.
Conduct program monitoring, including on-site visits, file reviews, and audits; identify deficiencies and implement corrective actions.
Develop, update, and implement policies, procedures, and guidance materials to support program effectiveness and compliance.
Data Management and Performance Analysis
Serve as the City’s designated “super user” for NCWorks Online, the State’s workforce management information system.
Ensure accuracy, integrity, and quality control of program data entered into NCWorks Online.
Analyze program data related to enrollments, services, exits, and performance outcomes.
Prepare and submit required federal WIOA performance reports, as well as internal and ad hoc reports.
Utilize labor market information and data analysis to inform decision-making, program improvements, and strategic planning.
Technical Assistance and Training
Provide training, technical assistance, and ongoing support to contractors and staff on NCWorks Online, eligibility determination, case management, and documentation requirements.
Review caseloads and performance metrics of career advisors and provide guidance to ensure compliance and quality service delivery.
Develop and deliver training materials, workshops, and technical resources.
Program Administration and Continuous Improvement
Administer workforce development programs serving adults and dislocated workers, ensuring effective and efficient operations.
Collaborate with leadership and partners to identify opportunities for program enhancements and continuous improvement.
Research best practices and identify grant opportunities to expand and strengthen workforce services.
Support special initiatives, including career pathways and sector-based workforce strategies.
Partnerships and Stakeholder Engagement
Serve as liaison between the Workforce Development Board, NCWorks Career Center operators, service providers, and community partners.
Coordinate with employers, educational institutions, and community organizations to connect job seekers with employment opportunities.
Participate in cross-functional efforts to align workforce development initiatives with broader economic development goals.
Represent the City at meetings, conferences, and public events related to workforce development.
Communication and Outreach
Prepare and deliver presentations to leadership, boards, elected officials, and stakeholder groups.
Support outreach and communication strategies, including website content and social media, to promote workforce programs.
Assist in recruitment efforts to engage participants and employers in workforce services.