Senior Admitting Worker (full-time)

About the role

The Admitting Representative works under the supervision of the Patient Access Services Manager. Their responsibilities include greeting patients, patient identification, check-in, patient registration, and coordinating escorts upon arrival for services. The registration process involves gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties also include cash collection and posting as appropriate.

Responsibilities

• Greet patients and perform patient identification
• Check-in patients and coordinate escorts
• Enter demographic and financial information into the computer system
• Cash collect and post as needed
• Provide superior customer service and maintain professional conduct
• Utilize various hospital information systems to communicate with patients and visitors
• Effectively respond to inquiries
• Comply with all Medical Center Policies and Procedures

Requirements

• High school diploma or GED or equivalent
• Demonstrated strong customer service skills
• Prior experience in healthcare, insurance-related, or comparable level
• Ability to multitask and prioritize tasks
• Basic PC skills and proficiency in Microsoft Office, typing 30 wpm
• Articulate and concise oral communication and the ability to write clearly and concisely
• Ability to work collaboratively with a culturally diverse staff and patient/family population
• Ability to work independently with minimum supervision
• Experience in hospital registration and/or admission procedures preferred
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors preferred

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF is home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells. UCSF is committed to professionalism, respect, integrity, diversity, and excellence (PRIDE values), as well as equity in both care delivery and its workforce. For more information about UCSF, visit www.ucsf.edu.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For more information, visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.